Service innovation is the exchange and application of competencies (socio-technical knowledge and skills) to create novel resources for the benefits of individuals as well as the actors inside and outside of organisations. Social computing technologies - as the information technology-enabled social applications and services such as online communities, peer-to-peer services, and social media platforms – are major enablers of service innovation and value co-creation. These technologies facilitate collaborations within a network of actors through exchange of experiences and specialised competencies and evolution of aggregated knowledge.
Who is involved
- Diah Priharsari: Enablers, Constrainers, and Shapers of Value CoCreation in Online Communities
- Layla Boroon: Dark Side and Adverse Outcomes of Social Computing Use
- Tsholo Sethibe: Empowering Care Givers on Peer 2 Peer Platforms
- Adam Abedini: Adult Learning Practices on Professional Peer 2 Peer Networks
- Harnessing the Power of Social Platforms for Caring for Older People: A Social Media Strategy Plan for the Whiddon Group
- Bioenergy alternatives to hazard reduction burning
- SANE Australia, Categorizing and prioritizing content in the Sane Australia peer support forums, (2019), $57,679
- The Cancer Council NSW, Developing a Novel Coding Scheme for Content and Thematic Analysis of Cancer Council Online Community (2018-2019), $22,727
- The Frank Whiddon Masonic Homes of New South Wales, Harnessing the Power of Social Platforms for Caring for Older People: A Social Media Strategy Plan for the Whiddon Group (2016), $10,000 FEIT, UTS, Exploring the implications of web-based support interventions use for cancer affected people’s health outcomes (2016), $8000.
- FEIT, UTS A framework for a culturally appropriate web-based intervention to facilitate supportive cancer care for Indigenous Australians with cancer (2017), $4500.
- FEIT, UTS A culturally and language-appropriate smartphone health application for improving the psychological wellbeing of Indigenous Australian people with cancer (2018), $17.000.
- FEIT, UTS Easier marking of complex designs/tasks/assignments (2018), $5000.
- Sharing economy and resource sharing
- Adapting to the changing environment
- Energy demand and supply & peer 2 peer platforms
- Online support exchange and user empowerment
- Smart cities and wise living
- Abedin, B., & Qahri-Saremi, H. (2018). Introduction to the Special Issue—Social Computing and Service Innovation: A Framework for Research. Journal of Organizational Computing and Electronic Commerce, 28(1), 1-8.
- Abedin B. (2018) Why Social Media are more Like Chocolate than Cigarettes, The Conversation, goo.gl/gsCXx4
- Abedin, B., & Babar, A. (2017). Institutional vs. noninstitutional use of social media during emergency response: A case of Twitter in 2014 Australian bush fire. Information Systems Frontiers, 112.
- Erfani, S. S., & Abedin, B. (2018). Impacts of the use of social network sites on users' psychological well‐being: A systematic review. Journal of the Association for Information Science and Technology.
- Abedin, B., Erfani, S., & Blount, Y. (2017, July). Social media adoption framework for aged care service providers in Australia. In Research and Innovation in Information Systems (ICRIIS), 2017 International Conference on (pp. 1-6). IEEE.
- Erfani, S. S., Abedin, B., & Blount, Y. (2017). The effect of social network site use on the psychological well‐being of cancer patients. Journal of the Association for Information Science and Technology, 68(5), 1308-1322.
- Abedin, B. (2016). Diffusion of adoption of Facebook for customer relationship management in Australia: An exploratory study. Journal of Organizational and End User Computing (JOEUC), 28(1), 56-72.
- Abedin, B., & Chew, E. K. (2016, September). Hyperpersonal value co-creation in online communities: A conceptual framework. In The 4th International Conference on Serviceology ICServ2016.
- Abedin, B., Daneshgar, F., & D'Ambra, J. (2014). Pattern of non-task interactions in asynchronous computer-supported collaborative learning courses. Interactive Learning Environments, 22(1), 18-34.
- Abedin, B., Daneshgar, F., & D'Ambra, J. (2012). Do nontask interactions matter? The relationship between nontask sociability of computer supported collaborative learning and learning outcomes. British Journal of Educational Technology, 43(3), 385-397.
- Abedin, B., Daneshgar, F., & D'Ambra, J. (2010). Underlying factors of sense of community in asynchronous computer supported collaborative learning environments. Journal of Online Learning and Teaching, 6(3), 585.
Partners and collaborators
- NSW Rural Fire Service
- Cancer Council
- Whiddon Group
- UTS’s DISH Network
Ideas for student projects
- Peer 2 Peer platforms for energy and resource exchange and preservations
- Cocreation practices and application for smart cities
- Ethics of social media applications for adapting to IoT and wise living
- Social robotics: exploring potentials vs. challenges