In a large and complex university community, interactions between staff and students are many and varied. Staff and students may sometimes feel they have experienced unreasonable treatment, disadvantage or distress which they would like to complain about.

A statement of concern becomes a grievance when it is reported to a person in authority at UTS, and requires action or response under UTS policies and procedures. A grievance can be about a situation, a process, a person or people. The initial approach to dealing with a grievance is to try and resolve it at the lowest appropriate level of management within UTS.

General feedback and comment from students and staff about administration, academic programs and services would not normally be viewed as a grievance unless specific action was requested.

UTS is governed by two main grievance policies: