UTS aims to provide a learning and working environment in which grievances are responded to promptly and with minimum distress and maximum protection to all parties.

Staff and student grievances are resolved under the following policies:

• UTS Policy on the Handling of Student Complaints
• UTS Policy on Handling Staff Grievances (see 6.12)

In addition, a step by step guide to the process of raising a grievance is provided to staff and students.

Grievances can be raised at UTS in a number of different areas, depending on the nature of the problem. Seek advice if you are unsure about where your concern should be raised.