UTS aims to provide a learning and working environment in which complaints are responded to promptly and with minimum distress and maximum protection to all parties.

When a person raises a grievance, it is important they are made aware of their following rights and responsibilities:

• have their grievance treated seriously
• have the matter dealt with promptly
• choose to seek advice, support and/or representation from their chosen representative or support persons
• raise concerns with an appropriate staff member and receive advice in confidence
• give consent before their complaint is referred to another person or unit (except in the most serious cases, and in relation to maladministration or child abuse as required by law)
• choose to be accompanied by a support person or representative of their choice on any occasion when the complaint is being discussed
• withdraw their complaint and not proceed (except in the most serious cases, and in relation to maladministration or child abuse as required by law)

• disclose their identity if they wish action to be taken (except in cases alleging child abuse or corruption, where the university will act on anonymous allegations as required by law)
• put their grievance in writing if it is of a serious nature
• participate in the grievance resolution process in good faith
• assist the grievance handler in reaching a satisfactory resolution wherever possible
• only discuss the grievance with those directly involved in resolving it
• avoid complaining about the same matter to several different people at the same time
• avoid making mischievous or malicious complaints or counter-complaints
• recognise the person complained about also has rights to procedural fairness