The following resources are provided to assist managers handle all types of staff and student grievances:

• UTS grievance policies
  UTS grievance policies and guidelines for staff and student grievance, and other relevant policies
  
• Principles of grievance handling
  Key principles that underpin successful grievance handling
  
• Rights and responsibilities when raising a grievance
  Important information you should convey to a person raising a grievance
  
• Grievance handling checklist for managers [PDF - 30Kb]
  Step by step guide to grievance handling from start to finish
  
• UTS grievance record form
  Downloadable grievance record form, and record keeping guidelines and policy
  
• Flowchart on referring staff and student grievances [PDF - 30Kb]
  Visual guide for staff who refer grievances on, and do not handle grievances personally
  
• Flowchart on handling staff grievances [PDF - 30Kb]
  Visual guide to dealing with staff grievances from start to finish
  
• Flowchart on handling student grievances [PDF - 105Kb]
  Visual guide to dealing with student grievances from start to finish