UTS Grievance Handling Policies emphasise the importance of attempting to resolve an issue at the lowest appropriate level of management.

• Staff would normally raise a matter with their immediate manager.
• Students would normally contact a person with responsibility in the appropriate area.

Staff, students and managers can also obtain advice from a number of specialist units within UTS, or refer matters appropriately using the following guidelines:

Academic matters

• Subject or Course Coordinator.
• Faculty Academic Liaison Officers assist students with disabilities, illnesses, family responsibilities and language difficulties.
• The Students Association can assist with academic appeals; phone 9514 1155.
• The last resort for administrative and some academic complaints is the UTS Student Ombuds Office; phone 9514 2575.

Postgraduate research students

• Academic supervisor or the University Graduate School; phone 9514 1526.
• The Students Association Postgraduate Education office; phone 9514 1155.

Interpersonal

• Faculty or Unit supervisor, or (for staff) Human Resources Unit; phone 9514 1060.
• The Student Counselling Service assists students with a wide range of personal, relationship, psychological, study and administrative difficulties; phone 9514 1177.

Employment conditions

• Faculty or Unit supervisor, or Human Resources Unit; phone 9514 1060.

Research ethics

• Research and Commercialisation Office; phone 9514 1252.

Discrimination or harassment

• Equity & Diversity Unit; phone 9514 1084.

Personal and property safety

• Security Services Unit can assist with lost property or personal safety; phone 9514 1192
• For workplace health and safety contact the HRU Environment, Health and Safety Branch; phone 9514 1326.

Corruption, serious waste and maladministration

• Internal Audit Unit phone 9514 3121.

Child protection

• Human Resources Unit; phone 9514 1060. UTS is obliged by legislation to report allegations of child abuse against employees in the course of their employment to the NSW Ombudsman.

Facilities

• Contact the appropriate manager or supervisor of the facility.