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Maureen Henninger


Maureen Henninger has a Master degree in Information Science and a Graduate Diploma in Information Management (Librarianship) and is currently a Senior Lecturer in Information and Knowledge Management at the University of Technology, Sydney. She has had extensive academic and professional experience in the storing and retrieval of digital information, particularly database design, and in information design. Maureen consults widely in industry, government and for non-government organizations in these areas and has been invited to speak at many conferences on digital information retrieval in wide range of topics, including competitive intelligence, biomedical technology and government information. In her current academic position she has developed subjects in information design, investigative research, information architecture, digital libraries, and digital curation. She is the coordinator of the undergraduate program in information and media and is on the education committee of the Australian Library and Information Association. Maureen's research activities include Web retrieval processes, digital libraries and data curation. For many years Maureen managed a successful continuing professional education program at the University of New South Wales. She is the author of books about digital information retrieval, the latest of which is a second edition of The Hidden Web.


Member, American Society for Information Science and Technology
Member, Australian Library & Information Association

Member of the Steering Committee, Joint Conference of Digital Libraries (JCDL)

Co-Chair, 12th Annual Meeting of the Document Academy (DOCAM 15)

Image of Maureen Henninger
Senior Lecturer, IKM and Digital Studies Program
Program Coordinator, Faculty of Arts and Social Sciences
Core Member, CCS - Cosmopolitan Civil Societies
DipIM (UNSW), BA (Syd), MLib (UNSW)
+61 2 9514 2717

Research Interests

I am an active researcher in the field of information design, Web retrieval processes, digital libraries and data curation, and education for information professionals.Research areasInformation studies
Knowledge managementCurrent researchMy current major research projects are

  • an Australian Learning and Teaching Council national project Re-conceptualising and re-positioning Australian library and information science education for the 21st century.
  • a CCS grant to continue the examination of the changing nature of journalists’ information practices in the 21st Century with colleagues in the Journalism, Information & Media Studies group.
  • education for digital librarianship
I am currently working with Paul Scifleet from Charles Sturt University and GNIP on Social media: Management issues of data sources.

Information storage and retrieval

Data visualisation

Digital libraries
Information design and architecture
Investigative research in the digital environment
Digital curation


Henninger, M. 2011, Re-conceptualising and re-positioning Australian Library and Information Science Education for the 21st century, first, Australian Learning and Teaching Council, Canberra.
Henninger, M. 2008, The Hidden Web: quality information for the net, 2nd, UNSW Press, Sydney.
This is a substantial revision. There were two completely new chapters out of seventeen and five are substantially re-written.
Henninger, M. 2003, The Hidden Web: Finding quality information on the Net, UNSW Press, Sydney, Australia.
Henninger, M. 1999, Don't just surf: effective research strategies for the Net, 1st, UNSW Press, Sydney.
2nd edition 1st edition published in 1997
Henninger, M. & Moore, N. 1998, A curriculum for an information society: Educating and training information professionals in the Asia-Pacific region., UNESCO PROAP, Bangkok.
Henninger, M., English, B., Hood, W. & Jarvis, H. 1990, Intercountry adoption: an annotated bibliography and review of the international literature, 1st, School of Librarianship, University of New South Wales., Sydney.


Henninger, M. 2013, 'Data-driven journalism' in Knight Alan (ed), Challenge and Change: Reassessing Journalism's Global Future, UTS ePress, Sydney, pp. 157-184.
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Henninger, M. 2013, 'Information sources and data discovery' in Knight Alan (ed), Challenge and Change: Reassessing Journalism's Global Future, UTS ePress, Sydney, pp. 185-215.
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Henninger, M. 2012, 'Locating scholarly papers of interest online' in Neal, D.R. (ed), Social Media for Academics; a Practical Guide, Chandos Publishing, Cambridge, UK, pp. 59-83.
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Henninger, M. & Neal, D.R. 2012, 'Incorporating web-based engagement and participatory interaction into your courses' in Neal, D.R. (ed), Social Media for Academics; a Practical Guide, Chandos Publishing, Cambridge, UK, pp. 141-159.
This chapter presents ideas for delivering online course content and communication in ways that will increase student participation and engagement. Diane Rasmussen Neal discusses options for using social media such as discussion forums, synchronous ch<lt, social networking, and collaborative workspaces to reach students online in exciting ways. Additionally, she outlines advantages and disadvantages of using these tools in class. Maureen Henninger presents a case study of social media usc in the forms of (t) providing a mentoring sp<lce for incoming students, and (2) embedding social media tools in courses.


Henninger, M. & Olsson, M. 2015, 'Reading the past: Archaeological artefacts as documents', 12th Annual Meeting of the Document Academy, Sydney, Australia.
Henninger, M. & Scifleet, P. 2014, 'Qualitative approaches for analysing social media', Book of Abstracts, 6th QQML, 6th Qualitative and Quantitative International Conference, ISAST: International Society for the Advancement of Science and Technology, Istanbul, Turkey, pp. 130-130.
Olsson, M.R. & Henninger, M. 2014, 'Making Sense of Archaeology: From Mud to Metadata', Research Applications in Information and Library Studies Conference (RAILS), Canberra, ACT.
Scifleet, P. & Henninger, M. 2014, 'Refugee status: collecting social media as documents of cultural significance', 11th Annual Meeting of the Document Academy, Kent, Ohio USA.
Scifleet, P., Henninger, M. & Albright, K.H. 2013, 'When social media are your source', Information Research - Eighth International Conference on Conceptions of Library and Information Science, International Conference on Conceptions of Library and Information Science, University of Sheffield, Copenhagen, Denmark, pp. 1-14.
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Introduction. This study investigates the challenges that arise when social media are acquired as an information resource to be maintained, studied, re-purposed and re-used. The aim of the research is to understand how the information architecture of the messages contributes to social interactions; how the record of an event might be collected and understood; and how knowledge of architecture can contribute to other social studies. In doing so, the research contributes to an understanding of the custodianship of an increasingly important cultural document. Method. A qualitative media analysis was undertaken of real time social media feeds documenting a significant national event, the flooding of the Riverina in Australia during March 2012. By combining a qualitative content analysis of communications with analysis of their materiality and form, the investigation presents an integrated approach for understanding the social dimensions of information architecture. Analysis. During the flood, communications were sampled from Facebook, Google Plus and Twitter activity streams encapsulated in standardised metadata, allowing the same questions to be asked across each stream. Results. The architecture of messages, communicative intent of authors and topics of conversation are presented, reporting on the organisation of knowledge in social media and demonstrating how different social media document the same event differently. Conclusions. The research departs from the direction of other studies in social media and crises management, with their attention on improving communications, to investigate the social arc of communication between people, raising new and important directions for library and information science.
Henninger, M. 2011, 'Building the profession together: towards holistic library and information science education', Back to Basics: ALIA National Library and Information Technicians Conference, Australian Library and Information Association, Perth, WA.
Henninger, M., Jarvis, H. & Wilson, P. 1998, 'A new canoe to cross the sea of learning', Proceedings of the Annual Meeting of Pacific Neighborhood Consortium, Academic Activity Center, Academia Sinica, Taipei, Taiwan.
The World Wide Web is an exciting new medium (a new canoe) with which to provide education and training to individuals around the Pacific and beyond. This paper examines the issues involved in the provision of Web-based education and training courses, as part of formal degrees and for ad hoc professional development. Developing elements of "the virtual university" necessitates finding ways to overcome isolation of students, and to provide relevant and intellectually challenging material to students who come from a wide diversity of backgrounds (educational, professional and technical) in both developed and less developed countries. Factors considered in the paper include instructional and information design; academic and technical support for students; and the educational policy framework within which such courses are developed. Many of these theoretical and practical issues are viewed within the model of the joint programs in Audiovisual Management and Preservation Management now being developed by the School of Information, Library and Archive Studies, University of New South Wales, in partnership with Australia's National Film and Sound Archive and the National Library of Australia .
Halbwirth, S., Henninger, M. & Houghton, J.M. 2003, 'The New Literacy: A Human Dimension of Knowledge Management', KM Challenge 2002: Advanced Models of Knowledge Management - Practical approaches for implementation, KM Challenge 2002, Standards Australia International Ltd., Sydney, Australia, pp. 209-222.
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Henninger, M. 1998, 'Web-based learning for information professionals', Proceedings of NIT98: The 10th International Conference on New Information Technology, Hanoi, Vietnam, pp. 75-82.
Henninger, M. & Fowell, S. 1998, 'Networked Learning: Opportunities and challenges', Proceedings of SITIS'98: The Third Annual NSW Symposium on Information Technology and Information Systems, University of New South Wales.
Henninger, M. 1991, 'Bibliographical searches online and with CD-ROM', Informatics in Food and Nutrition. Proceedings of the Food Network Conference., Royal Swedish Academy of Sciences, Stockholm.

Journal articles

Henninger, M. 2017, 'Government information: Literacies, behaviors and practices', Government Information Quarterly: an international journal of information technology management, policies, and practices, vol. 1, pp. 8-15.
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The current trend in the delivery of government information online is predicated on the belief that it will enable improvements in the provision of government services and citizens' participation in democratic processes. Government policy in this matter is wrapped in the rhetoric of public accessibility, that is, it must be easy to find, to access and to use. This paper draws upon a case study to explore the validity of this rhetoric; it uses Pierre Bourdieu's concept of society as a metaphorical game in which different players, government and citizens, play with different rules, a situation that can result in mismatches and conflicts in expectations and beliefs. Societal understanding of accessibility to government information is more nuanced and multidimensional than accessibility as an institutional practice within government departments, and requires high levels of digital and civic literacies. The case study findings demonstrate that accessibility did not meet the expectations of a group of university students who were both digitally and civically literate but were not able to find documents mandated to be published. The research concludes that there is a gap between the assumptions of the providers of government information and the expectations of their users; this disparity raises issues of social justice that will need to be bridged if government policies for online information delivery are to fulfil their objectives and rhetoric
Henninger, M. 2016, 'Australian public sector information and information practices', Australian Academic and Research Libraries, vol. 47, no. 1, pp. 30-47.
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There is much rhetoric and policy in democratic governments concerning the need for public access to government information, and in Australia this access is deemed to be the default position. Such policies run parallel with trends for disseminating this information almost exclusively on departmental and government agencies' websites. This article uses a case-study approach to examine a particular government department's compliance with the regulatory environment and to explore why a particular set of government documents, mandated to be available at a government department website, appeared not to be there. The research demonstrates not only the need for a coherent set of information practices within government departments and based on best practice, but highlights the importance of national libraries' preservation initiatives such as the Australian Government Web Archive.
Henninger, M. & Scifleet, P.A. 2016, 'How the new documents of social media are shaping our cultural memories', Journal of Documentation, vol. 72, no. 2, pp. 277-298.
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Henninger, M. 2013, 'The value and challenges of public sector information', Cosmopolitan Civil Societies: An Interdisciplinary Journal, vol. 5, no. 3, pp. 75-95.
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The aim of this paper is to explore the concept of public sector information (PSI), what it is, its history and evolution, what constitutes its corpus of documents and the issues and challenges it presents to society, its institutions and to those who use and manage it. The paper, by examining the literatures of the law, political science, civil society, economics and information and library science explores the inherent tensions of access to and use of PSIpragmatism vs. idealism; openness vs. secrecy; commerce vs. altruism; property vs. commons; public good vs. private good. It focusses on open government data (OGD)a subset of what is popularly referred to as `big dataits background and development since much of the current debate of its use concerns its commercial value for both the private sector and the public sector itself. In particular it looks at the information itself which, driven by technologies of networks, data mining and visualisation gives value in industrial and economic terms, and in its ability to enable new ideas and knowledge.
Wise, S., Henninger, M. & Kennan, M. 2011, 'Changing Trends In LIS Job Advertisements', Australian Academic and Research Libraries, vol. 42, no. 4, pp. 268-295.
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The study reported in this paper is part of a larger program of studies designed to review and renew the curricula of Library and Information Science (LIS) and the broader Information Management (IM) courses. This paper analysed job advertisements as rea
Baird, C. & Henninger, M. 2011, 'Serious Play, Serious Problems: issues with eBook applications', Cosmopolitan Civil Societies: An Interdisciplinary Journal, vol. 3, no. 2, pp. 1-17.
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This paper is an investigation into the accessibility of emerging interactive, multi-touch narratives, which are designed and developed to be used on Apples iPad device. Universal access to technology culturally, physically, mentally and socially is vital to the ethical and moral sustainability of society. The importance of this is particularly vital to the development of a childs development of basic literacy, numeracy and reading skills, as technology becomes a predominant mode in their lives. Narratives designed and developed for the iPad device offer a multimodal, interactive environment of text, image, sound, animation and touch; yet they render the accessibility tools and functions, embedded within the iPad for users with disabilities, useless. Whilst some narratives counter this in a variety of ways in their design, there are still major areas where the concept of universal access for all is neglected, leaving a significant portion of users in the dark
Henninger, M. 1999, 'What makes a good Web index?', The Indexer, vol. 21, no. 4, pp. 183-185.
Henninger, M., Wilson, P. & McNally, P. 1997, 'Audiovisual management education: an Australian initiative', Audiovisual Librarian: Multimedia Information, vol. 23, no. 3, pp. 175-181.