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Professor Igor Hawryszkiewycz

Biography

Current work on developing desig thinking environments to provide business solutions in complex environments by integrating processes, knowledge, and social networking. Facilitating agility and evolution of business systems through collaboration.
Creating models that require the close integration of social networks and business processes including social media in business applications to support large scale collaboration. Developing and supporting community structures that promote sustainability within constantly changing environments.

Over 200 research publications and 5 books. Most recent book "Agile Business System Design: Using Information Technology to Create Business Value" e-Book on Amazon.

http://www.amazon.com/Agile-Business-System-Design-ebook/dp/B008V1C4QI/r...

Emphasis is on system of systems..

Specialties: Developing business models emphasizing use of social networking in design thinking and facilitating knowledge flows.

Large scale collaboration in community ecosystems
Application to policy processes.
Developing services for smart cities.
Developing strategies for health research
Formation of Small Business Networks
Development of Workspace Systems
Image of Igor Hawryszkiewycz
Professor of Computer Sciences, School of Systems, Management and Leadership
Associate Member, QCIS - Quantum Computation and Intelligent Systems
Core Member, HCTD - Human Centred Technology Design
BE (Hons) (Adel), ME (Adel), PhD (MIT)
 
Phone
+61 2 9514 1809

Research Interests

Ways of organizing design processes to create business networks, social structures, knowledge management and collaboration to provide dynamic capabilities.

Application of design thinking in ways to use information technologies in addressing business problems.

Can supervise: Yes
Business system design - creating solutions in wicked and complex environments.

Books

Hawryszkiewycz, I.T. 2010, Knowledge Management: Organising Knowledge Based Enterprises, First, Palgrave Macmillan, Basingstoke, England.
The book explains the basic concepts of social networks, collaboration, innovation and knowledge management, stressing the importance of knowledge creation and innovation. It develops a systematic approach to the design of business architecture, taking into account the need to match social structure to business activities.
Hawryszkiewycz, I.T. 2001, An Introduction to System Analysis and Design, Prentice Hall, London UK.

Chapters

Hawryszkiewycz, I.T. 2011, 'Extending Social Network Diagrams for Large Scale Collaboration' in Cruz-Cunha, M.M., Goncalves, P., Lopes, N., Miranda, E.M. & Putnik, G.D. (eds), Handbook of Research on Business Social Networking, IGI Global, US, pp. 1-13.
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Planning and policy analysis activities in business and public enterprises require knowledge from many domains. The rich nature of this knowledge and its complexity requires users to collaborate to develop new policy directions acceptable to all stakeholders. Businesses also increasingly rely on networking and collaboration to create new products and services. This growing importance of such large scale collaboration in policy planning and business strategy formulation are calling for ways to use new communication technologies, especially those based on Web 2.0, to support enterprise wide and large scale collaboration. Large scale collaboration in this sense goes beyond small teams collaborating on well defined local tasks but requires collaboration within and between communities in many enterprises. It is large scale as it can involve many people and applies to a number of different community kinds. The chapter provides a way for modeling large scale collaboration using an extension to social network diagrams called enterprise social networks (ESNs). The chapter uses the ESN diagrams to describe activities in policy planning and uses these to define the services to be provided by cloud technologies to support large scale collaboration. The paper describes collaboration by an architecture made up of communities each with a role to ensure that collaboration is sustainable. The architecture is based on the idea of an ensemble of communities all working to a common vision supported by services provided by the collaboration cloud using Web 2.0 technologies.
Hawryszkiewycz, I.T. 2011, 'Extending Social Network Diagrams for Large Scale Collaboration' in Cruz-Cunha, M.M., Goncalves, P., Lopes, N., Miranda, E.M. & Putnik, G.D. (eds), Handbook of Research on Business Social Networking, IGI Global, US, pp. 1-13.
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Business processes are becoming more collaborative in nature with the goal of sharing knowledge to create new products and services. Business enterprises are faced with providing communication systems to support the collaboration and capture the created knowledge. Most process design methodologies do not include collaboration as part of the design process. Most methodologies focus on business activities. Very few modelling techniques of collaboration are available for use in process design. Social networks are perhaps the best available diagrammatic representation, but it focuses more on informal communication rather than on the communication needed as part of peoples responsibilities with the business. This paper describes an extension of social networks to include business responsibilities. The extension is called enterprise social networks. The paper then shows how to integrate enterprise social networks into process design with the goal of developing a collaborative infrastructure to support enterprise wide collaboration.
Hawryszkiewycz, I.T. 2010, 'Designing Collaborative Infrastructures to get Business Value from Collaboration in Large Scale Networks' in Malgorzata Pankowska (ed), Infonomics for Distributed Business, IGI Global, Hershey, Pensylvania, pp. 249-261.
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Collaboration is playing an increasing role in business especially given an increase in business networking. Such networks are formed to gain business advantage by combining expertise from many businesses or organizational units to quickly create new and competitive products and services. Most processes in business networks now consist of a number of activities whose processes must be coordinated to reach enterprises goals. This chapter addresses ways of supporting such activities using technology and proposes a collaboration infrastructure that encourages collaboration and sharing of knowledge across the activities.
Hawryszkiewycz, I.T. 2010, 'A framework for Maintaining Socio-technical Balance during the Evolution of Complex Systems' in Camarinha-Matos, L.M., Boucher, X. & Afsarmanesh, H. (eds), 11th IFIP WG 5.5Working Conference on Virtual Enterprises - Collaborative Networks for a Sustainable World, Springer, Germany, pp. 81-87.
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Distributed systems are growing increasingly complex in the sense that they need to reorganize on a regular basis to respond to external opportunities. At the same time research has shown that performance is improved where technology support is aligned to peopleâs activities within the system. This paper provides a framework for ensuring that such alignment is maintained during system evolution. The paper first defines the nature of change using complexity theory as the foundation for defining the nature of change. It then builds on the idea of socio-technical gaps to identify the gaps created by a change. The changes are then outlined in terms of perspectives to provide a systematic basis for managing change. To do this change is expressed in terms of the perspectives to provide a meaningful way to respond to change.
Hawryszkiewycz, I.T. 2010, 'Process Modeling Semantics for Complex Business Environment' in Janssen, M., Lamersdorf, W., Pries-Heje, J. & Rosemann, M. (eds), IFIP Advances in Information and Communication Technology - Vol 334 - E-Government, E-Services and G, Springer, Germany, pp. 155-166.
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Process management is becoming more complex especially when business units work together to create new systems constructed from many components. The complexity arises both from the growing number of components and relationships as well as continual changes in product requirements and business arrangements. The complexity impacts on process management as support systems are needed to provide the communications and coordination to support the complex relationships and their continuing change. This paper proposes a systematic way to model such processes by developing the semantics to describe complex processes in meaningful ways. The semantics include perspectives other than those found in process flows to provide a more meaningful way to describe and model complex processes. The paper then outlines ways to convert the models to lightweight platforms that directly support the modeling concepts. The paper shows the application to complex tendering processes, which many of which now require greater flexibility and collaboration.
Hawryszkiewycz, I.T. 2010, 'Perspectives for Integrating Knowledge and Business Process through Collaboration' in Bider, I., Halpin, T., Krogstie, J., Nurcan, S., Proper, E., Schmidt, R. & Ukor, R. (eds), Lecture Notes in Business Information Processing 50 - Enterprise, Business-Process and Information S, Springer, Germany, pp. 82-93.
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Collaboration is now playing a greater role in business processes, where knowledge workers leverage knowledge to develop innovative products and services. Such business processes go beyond the goal of simply achieving a well defined outcome at minimum cost using well defined tasks. They place more emphasis on collaboration and knowledge sharing and ways to change processes as collaboration evolves. The paper calls for greater emphasis on perspectives other than process flow in process design. These are knowledge, social structure, business activity, organization and technology. The paper describes process design ways to combine these perspectives into a holistic model and converting the model a collaborative infrastructure that allows users to align collaborative technologies to their collaboration.
Tran, Q., Henderson-Sellers, B. & Hawryszkiewycz, I.T. 2009, 'Agile method fragments and construction validation' in Syed, M.R. & Syed, S.N. (eds), Handbook of Research on Modern Systems Analysis and Design Technologies, IGI Global, Hershey, PA, USA, pp. 243-269.
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Method fragments for work units and workflows are identified for the support of agile methodologies. Using one such situational method engineering approach, the OPEN Process Framework, we show how the full set of these newly identified agile method fragments, each created from the relevant powertype pattern as standardized in the Australian Standard methodology metamodel of AS 4651, can be used to recreate four of the currently available agile methods: XP, Scrum, and two members of the Crystal familythus providing an initial validation of the approach and the specifically proposed method fragments for agile software development.
Henderson-Sellers, B., Tran, Q. & Hawryszkiewycz, I.T. 2009, 'Some method fragments for agile software development' in Syed, M.R. & Syed, S.N. (eds), Handbook of Research on Modern Systems Analysis and Design Technologies, IGI Global, Hershey, PA, USA, pp. 223-242.
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The use of a situational method engineering approach to create agile methodologies is demonstrated. Although existing method bases are shown to be deficient, we take one of these (that of the OPEN Process Framework) and propose additional method fragments specific to agile methodologies. These are derived from a study of several of the existing agile methods, each fragment being created from the relevant powertype pattern as standardized in the Australian Standard methodology metamodel of AS 4651.
Rura-Polley, T., Baker, E. & Hawryszkiewycz, I.T. 2002, 'Knowledge Mapping and Management' in White, D. (ed), Knowledge mapping and management, IRM Press, Hershey, pp. 60-71.

Conferences

Binsawad, M., Hawryszkiewycz, I. & Kang, K. 2016, 'The Influence of the Knowledge-Sharing Process on Technology Business Incubator Performance in Saudi Arabia', Binsawad, M., Hawryszkiewicz I., & Kang, K. (2016). The Influence of the Knowledge-Sharing Process on Technology Business Incubator Performance in Saudi Arabia. In J. Gołuchowski, M. Pańkowska, C. Barry, M. Lang, H. Linger, & C. Schneider (Eds.), Information Systems Development: Complexity in Information Systems Development (ISD2016 Proceedings). Katowice, Poland: University of Economics in Katowice. ISBN: 978-83-7875-307-0., International Conference on Information Systems Development (ISD), Poland.
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Binsawad, M., Hawryszkiewycz, I. & Kang, K. 2016, 'Saudi Technology and Business Incubation: an Analysis and Indication of Gaps in Functioning'.
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Hawryszkiewycz, I., Pradhan, S. & Agarwal, R. 2015, 'Design Thinking As A Framework For Fostering Creativity In Management And Information Systems Teaching Programs', The 19th Pacific Asia Conference on Information Systems (PACIS 2015), AISEL, Singapore, pp. 1-12.
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Modern businesses are recognising the power of innovation through design thinking to sustain innovation and growth in today's competitive markets. Design is now becoming a holistic process and there is emerging need for future business leaders to understand the underlying processes of design thinking in an urge to innovate. This paper introduces a framework in design thinking to encourage information systems (IS) and management students to foster their creativity and innovation capabilities, and also improve their metacognitive skills. The framework is used to develop and implement teaching methods that increasingly focus on agility and innovation. An exploration of steps of implementing this framework in teaching introductory to high level university subjects is discussed. One of the key goals of the framework was to ensure that students learn early in their studies that design thinking is not only about identifying new ideas, but how the ideas can be externalised and differentiated to get commercial acceptances. Idea management tools are introduced in some subjects to help students follow through their brainstormed ideas, building blocks management and on-going evaluations by peers. This process has helped to spawn new solutions based on what is discussed within their group. Through the use of these tools the experiential journey of learning in collaborative environment has allowed students to interact with their peers, encourage and motivate students to participate and learn better in an effective and efficient manner.
Alharbi, A., Kang, K. & Hawryszkiewycz, I. 2015, 'The Influence of Trust and subjective Norms on Citizens' Intentions to Engage in E-participation on E-government Websites', Australian Conference on Information Systems 2015, Australian Conference on Information Systems, University of South Australia/ Association of Information Systems (AIS), Adelaide, pp. 1-11.
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Advancements in web technology have revolutionised the way citizens interact with governments. Unlike traditional methods of communication between citizens and governments, e-participation via e-government websites enhances communication and enables citizens to become actively involved in the policy-making process. Despite the growing importance of e-participation, the potential factors influencing citizens' engagement in e-participation have not yet been investigated. Using responses obtained from Saudi citizens, this study examines a number of factors that may influence the intentions of citizens to engage in e-participation activities on e-government websites. The results suggest that the factors of trust and subjective norms have a significant impact on citizens' intentions to engage in e-participation activities.
Rose, J., Hawryszkiewycz, I. & Kang, K. 2015, 'Evaluating Information Systems for Collaborative Wellness', PACIS 2015 Proceedings, The Pacific Asia Conference on Information Systems (PACIS), AIS, Singapore, pp. 1-13.
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We are refining a system for studying Collaborative Wellness (CW) developed by us for use in evaluating knowledge creation and information systems. CW is founded on reaching agreement between stakeholders on ways to address issues arising in complex environments and create the necessary knowledge to address these issues. Such a model is needed in the increasingly complex and dynamic environment now found in business and society. Creating, managing and disseminating knowledge is crucial to enabling organisations to adapt to change in their dynamic environments. Despite this, we found gaps in organisational knowledge creation theory for supporting fine grained studies of knowledge creation. The Collaborative Wellness System (CWS) is intended to address this situation. CWS treats collaborations of knowledge creators as social information systems. CWS has an adaptable framework of measures that may be deployed to suit the circumstances of a collaboration. The measures of CW record assessments of the usefulness of created knowledge relative to agreed stakeholder expectations. The system allows collaborative experiences to be shared and compared. CWS informs the development, application, tracking and refinement of improvements to existing information systems. The CWS presented in this paper has been validated in four case studies involving business and government agencies.
Binsawad, M., Hawryszkiewycz, I. & Kang, K. 2015, 'The Influence of creativity, knowledge sharing, and diffusion of innovation towards technology incubators performance', Innovation Management And Sustainable Economic Competitive Advantage: From Regional Development To Global Growth, Vols I - Vi, 2015, IBIMA, IBIMA publishing, Madrid, Spain, pp. 3157-3162.
In the ongoing competitive global market, business incubators are considered the backbone of economic development of a region. Among the many different types of business incubators, the most significant type involved in reaction of employment opportunities, boosting the local economy, and commercializing particularly innovative technologies is termed as the 'technology incubators.' Just like the rest of the world, Saudi government is working to bring innovative business promising to contribute in the nation's technological growth at the heart of its financial policies. In this report, the current occurrence and working of technology incubators has been studied in Saudi Arabia. Furthermore, the report also discusses the significance of three parameters: creativity, knowledge-sharing, and diffusion of innovation, in the promotion of technology thus highlighting their potential in helping technology incubators in Saudi Arabia to progress rapidly with help of a proposed model.
Hawryszkiewycz, I.T. 2014, 'Visualizatios for Addressing Wicked Problems using Design Thinking', ECIS 2014, 22nd. European Conference on Information Systems, AIS (Association of Information Systems), Tel-Aviv, Israel.
The paper describes the trends to meta organizations and the complex or wicked systems they create. Wicked or complex problems now increasingly require ways other than the analytical approaches used in most design methodologies. Wicked problems are often ill-defined and requirements emerge from a wider vision rather than being predefined. Such emergence requires continuous innovation to quickly provide solutions as design proceeds. Design thinking is one approach to do this. This paper describes how design thinking can be used to address wicked problems and its relationship to project development. Design thinking focuses on ways to encourage innovation and also suggests the visualizations that provide the heuristics to develop ideas as design proceeds. The visualizations provide design frames that enable designers to see systems from different perspectives. The paper identifies three kinds of visualizations, perspectives, system of systems and building blocks and compares them against the unique criteria needed to address wicked problems
Hawryszkiewycz, I.T. 2014, 'Choosing Building Blocks for Business Development', International Conference on Technology and Business Management, INFOMS, Dubai.
Building blocks are now increasingly accepted as a way to design business model. At the same time design thinking is finding increasing importance as a design approach that emphasizes innovation. This paper describes how to combine building blocks with design thinking to provide a method for business system design. The paper describes design thinking and building blocks and ways they can be combined to create business processes. It describes generally applicable building blocks used in practice and ways to organize them into a systematic design process. It describes how building blocks provide a visualization that encourages new ideas to emerge through collaboration and interaction between stakeholders. The building blocks provide semantics natural to business models that include stakeholder value, partners, value prepositions, costs and revenues, key requirements and markets. It then provides ways to out these together in innovative ways to create a business process. This paper describes what is needed to create an environment for design thinking. It first defines ways to choose building blocks to match a particular business challenge. It provides criteria for choosing building blocks and ways to integrate them together to create a business model. The paper describes how to organize design spaces to address complex problems. The organization is into levels that start with vision setting, followed by defining the missions that realize the vision and then identifying projects.
Hawryszkiewycz, I.T. 2014, 'A Process for Combining Policy Formation with Innovative Design', Electronic Government and Electronic Participation, Electronic Government and Electronic Participation, IOS Press, Dublin, Ireland, pp. 163-174.
Policy formulation is now increasingly dynamic where policy has to be agile to reflect the changing behaviour in an increasingly complex world. An increasing requirement is for policy formulation is to become more adaptive and increasingly include design as part of vision and strategy setting. This is particularly important in the emerging complex environments where changing values need quick response. Thus as community values evolve ways to satisfy them are continually identified to ensure that change can be easily accommodated. The focus is on developing policy in solution neutral but meaningful terms while providing ways to respond quickly to policy changes through evolving projects. This paper proposes business building blocks combined with design thinking as a way to support such flexibility. Building blocks are now increasingly accepted as a way to build businesses whereas design thinking is finding increasing importance as a design approach that emphasizes innovation. It requires visualizations to help designers and policy makers to make sense of the complex relationships that exist in complex environments. The paper proposes a set of building blocks for policy formulation and illustrates how they can be organized for policy formulation.
Ali, A., Hawryszkiewycz, I. & Chen, J. 2014, 'Services for knowledge sharing in dynamic business networks', Proceedings of the Australian Software Engineering Conference, ASWEC, pp. 62-65.
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Knowledge sharing and management is becoming increasingly important in complex environments. Such complex environments often involve business networks in joint projects or supply chains. The increasingly complexity characterized by continuous change requires knowledge workers to continually propose new solutions and search and develop knowledge to support these solutions. This new knowledge often comes from externally, or from business partners and must be shared in flexible ways. This paper develops a model to model flexible gathering and sharing of knowledge. It develops a metamodel that allows dynamic reconfiguration of systems, while reassigning knowledge processing functions to meet emerging needs. The paper then illustrates a prototype for implementing the model on the cloud. © 2014 IEEE.
Hawryszkiewycz, I.T. 2014, 'Developing Knowledge from Big Data through the Cloud', Proceedings of the 11th International Conference on Intellectual Capital, Knowledge Management and Organizational Learning ICICKM 2014, ICICKM 2014, Academic Conferences and Publishing International Limited, Sydney, pp. 234-239.
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The business environment has an increasing amount of data that can both identify new opportunities for business firms while at the same time providing knowledge on ways it can carry on its business. The data in this environment comes from many sources and is commonly referred to as big data. The paper describes ways that firms can utilize this data quickly to increase their competitive advantage by directing data to where it adds most value. Many firms see information technology as the driver of this process. This paper takes an alternate approach in defining ways to integrate big data into everyday business planning activities. It sees design thinking as a way that people can collaborate to search big data effectively and to implement the model using cloud technology. It describes how building blocks can be used for this purpose and proposes a set of building blocks to support this process. Rather seeing big data from an information technology perspective the paper sees big data activities being integrated into the business activities in ways that support business processes.
Hawryszkiewycz, I.T. 2014, 'Creating Design Spaces for Business Model Innovation', AMCIS 2014 Proceedings, AMCIS 2014, AIS, Savannah, Georgia.
The increasingly complex environments require information systems that can adapt to the continuous unexpected change that characterizes complex systems. This in turn calls for new design methods that cater for emergent requirements as stakeholders continually learn from the system as it evolves. Any new design methods must focus on continually adapting a system to changes in its environment rather than reaching a well-defined goal. The term agile development is often used to describe such methods. Here change results from stakeholders learning about the system and its context as a system emerges through a number of releases. Agile development is increasing in practice but does not have a theoretical basis. In this paper we examine the practice in an attempt to provide a framework for agile development by examining current trends and from these determine the framework for constructing design processes. The paper suggests a three pillar framework – a design process that focuses on innovation, design thinking as generic cognitive support and domain concepts to provide cognitive support. The paper uses business models as the domain and shows how business building blocks as domain concepts are combined with design thinking into an agile development process. The paper then describes how to organize design spaces and an computer support method.
Hawryszkiewycz, I.T. 2014, 'Design Thinking for providing solutions in complex environments', ANZAM 2014, Sydney.
The paper describes how design thinking design thinking can foster the creativity and innovation needed to provide business solutions in the trend to more complex environments. Design thinking provides the social environment to look at existing systems in detail and identify their complexities and creative ways to address them. The paper also describes processes that support communication methods for stakeholders to collaborate and recombine systems to create innovative solutions. The paper does this by combining design thinking with business building blocks to organize domain relevant skills in ways that inspires innovation and thus create value for stakeholders. Examples of implementation methods are included.
Othman, F., Hawryszkiewycz, I. & Kang, K. 2014, 'The Influence of Socio-technical Factors on Knowledge-based Innovation in Saudi Arabia Firms', The 25th Australasian Conference on Information Systems, Australian Conference on Information Systems, ACIS, Auckland, NewZealand, pp. 1-10.
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The Saudi Arabian Government has recognised the need for an alternative path to national development in the form of a knowledge-based economy. It is important to understand the socio-technical enablers and processes towards organization innovation capability to help contribute to knowledge based economy initiative, in particular with regard to the phenomenon of knowledge sharing in Saudi firms. A conceptual model developed in the study contains four construct domains: socio-technical enablers; Diffusion of Innovation dimensions; knowledge sharing processes; and organizational innovation capability to examine depicts the relationships between the enablers, processes and outcome constructs within Saudi Arabia firms. From the empirical findings, the study has been able to offer a number of implications, which are beneficial to towards adoption of knowledge base economy seeking to enhance the Saudi organisations towards enriching the organisational innovation capability.
Al Othman, F. & Hawryszkiewycz, I.T. 2014, 'A knowledge-based innovation capability in Saudi Organizational Context: A conceptual model', Proceedings of the 24th International Business Information Management Association Conference - Crafting Global Competitive Economies: 2020 Vision Strategic Planning and Smart Implementation, 24th International Business Information Management Association Conference, Milan; Italy, pp. 211-219.
Ali, A. & Hawryszkiewycz, I.T. 2014, 'Services to Support Knowledge Sharing in Complex Business Networks, Big Data as the Source', Proceedings of ICICKM 2014, International Conference on Intellectual Capital Knowledge Management and Organisational Learning, Sydney, Australia, pp. 488-496.
Big Data has become a buzzword that refers to the complex and massive data that is either structured or unstructured and not easy to be captured and processed by traditional tools and software applications. The term refers to the large size of data that is created through the activities using of Information and communication technology (ICT). Big Data in our research is the big container to be explored to discover knowledge and information based on the searching context. Big Data may include both explicit and tacit sources of information and knowledge. Businesses should consider all sources in the business environment when discovering and capturing knowledge by accessing this data. Business networks, as a type of social networks, are the mechanism for performing knowledge sharing and transfer for innovation and gaining competitive advantages. The goal of our research is to design and implement a generic model of services that support and coordinate business networks to discover, capture, create and share knowledge. Implementing these services involves considering Big Data as the source of information and knowledge. This model is to be implemented as a platform of services in the cloud. Although the model and services are generic, the platform is to be customisable for business's special needs. These services will support businesses in terms of creating collaborative environments and adapting to any changes that are happening in the business environment while collaboration is in operation. A prototype of services is to be implemented in the cloud environment. This prototype is to be tested by experts through a case study to measure the success and performance of the model.
Hawryszkiewycz, I.T. 2013, 'A System of Systems Approach to Managing Emergence in Complex Environments', IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, Grand Successes and Failures in IT, Springer, Bangalore, India, pp. 587-595.
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Collaboration now plays an important role in many organizations. Many organizations often see collaboration as a given and provide a myriad of communication tools ranging from e-mail through workspaces to video conferencing. Assumptions are then made that these tools will be used in a productive manner. However, there are now many example of where goals are not achieved through ad-hoc use of technologies as collaboration is often not aligned to business practice, especially to changing business practices. This paper calls for an approach to align technology use to the enterprise practices. The paper models enterprises as a system of systems where systems are closely integrated through collaborative spaces. These spaces change during system change. The paper provides a set of concepts to describe a system of system and shows how this can be used to align collaboration to the emerging business relationships. The proposed concepts, in contrast to existing methods, place greater emphasis on social structures. They support the idea of a collaborative architecture, which defines the alignment of social collaborative arrangements to business activities through the creation or rearrangement of collaborative spaces. The goal is to get away from traditional approaches in choosing the best pattern based on history, but to encourage design thinking through experimentation at the business structure level. The paper then describes the kinds of tools needed to support modelling based on these concepts.
Yoo, P., Hawryszkiewycz, I.T. & Kang, K. 2013, 'A Multi-Perspective Approach To Facilitate Collaboration: A Case Study On Australian Public Sector Organisations', Thirty Fourth International Conference on Information Systems, International Conference on Information Systems, AIS Electronic Library (AISeL), Milan, Italy, pp. 1-15.
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This paper presents a multiple perspectives approach that can help to improve the understanding of knowledge flows in changing collaborative environments. It differs from majority of current modelling methods use analytical or reductionist approach. Our approach is adaptive in that it introduces ways to look at change from different perspectives to help identify changes in complex organisation and provides an effective solution to addressing wicked organisational problems. Our case study focused on the Australian Governments Nation Building Economic Stimulus Plan (NBESP) which involved three government agencies working together in a complex collaborative setting. In this paper we focus on organisational, social and business perspectives in addition to the knowledge perspective. Furthermore, we show that a multiple perspectives framework could play a significant role in solving wicked problems, and enabled organisations to respond to a rapidly changing environment.
Hawryszkiewycz, I.T. 2011, 'Designing Communities for Large Scale Sustainable Collaboration', Reflections, Challenges and New Directions: 20th International Conference on Information Systems Development (ISD2011), International Conference on Information Systems Development, Springer, Edinburgh, Scotland, pp. 103-113.
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The paper introduces the trend to community based work now increasingly found in business and government applications. Such applications are increasingly complex because of their continuing need to adapt to a changing environment. The paper proposes that one way to manage complexity is to focus on relationships and provide ways to systematically manage change by managing the impact of change to one relationship on others. The perspectives improve understanding of the system by identifying the need for change from one perspective and seeing the impact on others. Change can then be initiated from any perspective using a model based on that perspective. The impact of the change can then be seen through the relationship of the change in one perspective on relationships throughout the system. It then proposes an open modeling approach to model relationships from different perspectives including activity, social structure, knowledge and organization and allows users to focus on the perspective using one model and trace its impact on other models.
Yoo, P., Hawryszkiewycz, I.T. & Kang, K. 2013, 'A Multi-Perspective Approach to Knowledge Management in Complex Environments: A Case Study in an Australian Government', Pacific Asia Conference on Information Systems (PACIS), Association for Information Systems AIS Electronic Library (AISeL), Jeju Island, Korea (South), pp. 1-13.
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The growing complexity of organisations has resulted in collaboration between multiple stakeholders becoming a demanding and critical issue, which organisations must then manage in order to ensure their systems are sustainable. The challenge is to tackle the complex issues in organisations, facing contemporary organisations and their stakeholders, there is a necessity to settle upon a modelling method that can be used to analyse change management and to improve adaptation. The use of a multiple-perspective framework to improve understanding of the complex relationships affecting such systems has been examined. A multiple-case field study was conducted in order to demonstrate the proposed methodology of analysis and examination for knowledge-based systems in an actual organisational setting. In particular, the case study focused on the Australian Governments Nation Building Economic Stimulus Plan (NBESP) which provided $1.9 billion to construct social housing across the State over two years. The empirical findings in this study present a new understanding of the models ability to manage system evolution and to provide a practical approach for integrating multi-perspective views. This paper will benefit government agencies involving multiple stakeholders.
Hawryszkiewycz, I.T. 2012, 'Architectures for Evolving System of Systems in Complex Environments', Building Sustainable Information Systems, Proceedings of the 2012 International Conference on Information Systems, Springer, Florence, Italy, pp. 193-204.
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Design methods for managing a system of systems go beyond optimizing one system but must provide ways to sustain relationships between systems in com-plex environments. Design methods must provide holistic solutions by creating an architecture to enable systems work together towards a vision that encompasses a wider goal in complex environment. Complex environments place a number of new requirements on system architectures. They are characterized by continuous emergence, the need to maintain system integration as systems change and support creativity and innovation. What is needed are design methods emphasize flexibility at the business level. Flexibility in this case refers to ways that systems can adapt to change while maintaining collaboration between systems. This paper describes ways of using living systems theory as a guideline for an architectural framework for a system of systems. The paper shows how the architecture pro-vides a structure to dynamically create collaborative environments for systems and how the architecture evolves and suggest structures needed to maintain sustainable collaboration. This paper shows how the architecture can be used to support continuous adaption to changing requirements and identifies ways in which living systems theory can be used to provide guidelines for emergence.
Rose, J., Hawryszkiewycz, I. & Kang, K. 2013, 'WHEN AND HOW TO FACILITATE THE INTRODUCTION OF NEW KNOWLEDGE PROCESSES IN ORGANISATIONS.', 24th Australasian Conference on Information Systems, 24th Australasian Conference on Information Systems, RMIT, Melbourne, Australia, pp. 1-10.
Why has implementing new processes into well-established organizations proved to be problematical? We present two case studies hosted between 2012 and 2013 by a large Australian retailer that address this question. The first study focused on devising cost extraction ideas and the second investigated how facilitation could mitigate adverse impacts of new ideas. A gap was found between the capability to implement a new process and that required to achieve the promised benefits. Investigation of new process implementations found three prime contributors to this gap. Firstly, knowledge flow was inhibited by social network structural holes; secondly, reliance on tacit knowledge made identifying training needs difficult; and lastly, high utilisation of experts reduced their effectiveness. We devised a four-pronged approach to estimate this gap and provided guidelines to facilitate new processes. Outcomes from these studies will help organisations enhance their ability to maintain a competitive advantage in a changing marketplace.
Mir, S. & Hawryszkiewycz, I.T. 2012, 'Manufacturing Processes As System Of Systems: Functional And Behavioral Perspectives', Proceedings of the IADIS International Conference on Information Systems 2012, IADIS International Conference on Information Systems, IADIS Press, Berlin, Germany, pp. 377-382.
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This paper describes functional and behavioral perspectives based on conceptual foundation for performing design that explicitly address aspects of complex problems. Systems in large and complex scope are an interdisciplinary field of engineering that focuses on how complex projects should be designed and managed over the life cycle of the project. Issues such as analysis, design, manufacturing and automatic control of machinery become more difficult when dealing with large and complex projects. Designating such systems requires collaborative activities between specialists from a variety of disciplines. For this purpose behavioral and functional perspectives are considered as the main issues in this paper. The aim of this paper is first examine these complex issues to highly model complex systems at a functional level of design abstraction using Living Systems Theory (LST) and at behavioral level using complexity theory (CT). An example involving the manufacturing activity in automobile industry based on Ford Motor Company archives. For modeling the complexity of the activities, this paper considers two aspects of LST icons in functional level and CT concepts in behavioral level. These aspects influence designers, and consequently design. It is believed that successful solutions to design problems are based upon perspective issues; hence, our conception of perspective plays a crucial role in engineering systems design.
Mir, S., Hawryszkiewycz, I.T. & Chen, J. 2012, 'DISASTERS AS WICKED PROBLEM: AN ANALYTICAL APPROACH', IADIS International Conference Information Systems 2012, IADIS INTERNATIONAL CONFERENCE INFORMATION SYSTEMS 2012, IADIS Press, Berlin, Germany, pp. 337-340.
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This paper seeks to understand the nature of disasters as wicked problems. Although it is not possible to manage âwickednessâ by being more systematic, but it would be possible by increasing awareness of the situation and making social planning processes[6]. To achieve this goal, this paper proposes an analytical approach based on complex system perspectives for studying causal collaborative involvements of organizations. Design/Methodology/Approach- An interpretative study was undertaken through content analysis of the situation reports of Hurricane Katrina to examine collaborative activities in response to unpredictable situation. This analysis is conducted within theoretical framework of complexity theory. Findings- Define empirical ways to investigate varied requirements for emerging events. Through this analysis, it is demonstrated how intervention analysis can help managers analyze situations based making a shared understanding of the problem to foster a joint commitment to possible ways of resolving it. Originality/value- This work is based on causal analysis, by applying complexity theory to collaborative systems in complex situations like disaster management, where the findings are based on case study and not mathematical and computational models.
Mir, S., Hawryszkiewycz, I.T. & Zowghi, D. 2012, 'Toward a Methodology for Managing Complexity in Information Systems Development Projects', Innovation Vision 2020: Sustainable growth, Entrepreneurship, and Economic Development, The 19th International Business Information Management Association Conference, International Business Information Management Association (IBIMA), Barcelona, spain, pp. 1938-1943.
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This research is motivated by the need to develop systematic approach to effectively manage complexity in information systems development processes which is still an open and critical issue as environment become increasingly complex. Managing complexity is critical because there is a need to continually develop new ideas in design changes. For this reason, a conceptual method with an emphasis on supporting the decision-making process is developed. This method uses ideas from system thinking and management to study complexity issues in information systems development processes. To support decision makers, this research develops guidelines in order to deal with systems complexity using the living systems theory. Living systems theory is used as diagnostic tool to find important elements that need more attention and to investigate different kinds of uncertainty and conflicts that exist during decision making.
Mir, S., Hawryszkiewycz, I.T. & Zowghi, D. 2012, 'A Method to Explore Wicked Problems in Complex Environments: A Research Proposal', Innovation Vision 2020: Sustainable growth, Entrepreneurship, and Economic Development, International Business Information Management Association (IBIMA), International Business Information Management Association (IBIMA), Barcelona, spain, pp. 1951-1955.
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This research, proposes a method to investigate wicked problems occurring in open, heterogeneous and evolving complex socio-technical ecosystems. Investigating the behaviour of these environments and predicting the consequences of proposed solutions remain challenging. The proposed method addresses complexity causes based on interdependencies of multiple types of elements in the system. The issues can be investigated through behavioural and functional change analysis by any individuals, activities, interactions and interventions involved in the system. The context of problem space is described as a network of actors involved in the system. This research extends actors to roles, activities, artefacts, groups or organizations. The new aspect of this approach is its flexibility to investigate multiplicity and diversity of perspectives in complex environments and its ideal potential to involve human elements. This method has the ability to integrate qualitative social elements with quantitative technical issues in complex socio technical environments. Agent based simulation, facilitate this approach.
Hawryszkiewycz, I.T. 2012, 'A Design Framework for Collaboration in Systems of Systems', EGOVIS 2012, Joint Internatioal Conference on Electronic Government and the Information Systems Perspective, Advancing Democracy, Government and Governance, Springer, Vienna, Austria, pp. 67-78.
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Abstract. Many government and industry enterprises are growing in complexity and must provide solutions that address combination of many systems that make up the enterprise. Such solutions require a variety of stakeholders to agree on visions and collaborate to work towards achieving this vision. This work must combine the knowledge created in different stakeholder knowledge domains while being moderated by values and goals of other stakeholders. Such stakeholders often have differences in opinions which must be resolved through collaboration to lead to commitments and behavioral changes needed to achieve the vision. In many situations this is achieved by developing a policy that defines what is expected of each community. Information technology is increasingly suggested to support such policy processes to achieve satisfactory results in minimal time. The paper then proposes a framework for such policy processes using technology. It defines the process characteristics found in system of systems and defines the role structures needed to maintain sustainable collaboration. It describes a way for analysts to create a collaborative architecture that defines the roles and responsibilities of participants within the policy formation process and illustrates with some examples.
Kang, K., Yoo, P. & Hawryszkiewycz, I.T. 2012, 'Multiple Perspectives Framework to Model Complex Processes', Proceedings of the 23rd Australasian Conference on Information, ACIS 2012, ACIS, Geelong, Vic., pp. 1-10.
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The growing complexity of organisations has resulted in collaboration between multiple stakeholders becoming a challenging and critical issue that organisations must address in order to ensure their practices are sustainable. A multiple-case field study was conducted in order to demonstrate the proposed methodology of analysis and examination for knowledge-based systems in an actual organisational setting. The use of a multiple-perspective framework to improve understanding of the complex relationships in such systems was examined. In particular, the case study focused on the Australian Governments Nation Building Economic Stimulus Plan (NBESP) which provided $1.9 billion to construct social housing across the State over two years. The results suggest that the use of a multi-perspective framework is appropriate and that there is a need for attention to be paid to the economic perspective.
Hawryszkiewycz, I.T. 2011, 'Community Structures for Large Scale Collaboration', Proceedings of the Second International Conference, EGOVIS 2011, Electronic Government and the Information Systems Perspective, Springer-Verlag Berlin / Heidelberg, Toulouse, France, pp. 161-172.
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The paper describes an approach to design complex systems that are now increasingly found in Government. It suggests that rather than using a prescriptive top own approach to design systems, a better approach is to use a more descriptive method focused on a flexible architecture with cognitive tools to adapt the architecture to evolving needs. The architectural approach described in this paper proposes community structures where communities collaborate towards a common but evolving vision with a focus on sustainability and adaption to change. The cognitive support is through different perspectives including activity, social structure, knowledge and organization. The perspectives improve understanding of what are increasingly complex systems by managing change through the relationship of the change in one perspective on relationships throughout the system.
Hawryszkiewycz, I.T. 2011, 'System Requirements for Large Scale Community Collaboration', The 2011 International Conference on Collaboration Technologies and Systems, CTS, IEEE, Philadelphia, USA, pp. 94-99.
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Work is becoming more collaborative in business and public enterprises. The goal of enabling collaboration is to share knowledge and develop new innovative outcomes. Enterprises are increasingly faced with providing communication systems to support the collaboration and for people to share knowledge to work collaboratively. Collaboration now often goes beyond supporting small teams but increasingly requires collaboration across large enterprises. This growing importance of collaboration in large scale evolving systems is calling for ways to use new communication technologies, especially those based on Web 2.0, to support enterprise wide collaboration. This paper proposes a framework to facilitate large scale collaboration by developing a collaborative architecture and ways to convert it to supporting technology. The framework uses an ensemble of communities all working to a common vision as the basis for the collaborative architecture. The paper defines a model for communities coordinate to collaborate and work towards a common vision. It distinguishes between different kinds of activities in community collaboration and how they can be integrated by developing a collaborative architecture to foster the relationships needed for effective collaboration. The paper then proposes the roles needed to support collaboration and how to support these roles and their interaction.
Hawryszkiewycz, I.T. 2011, 'OPEN MODELING FOR DESIGNING COMMUNITY ECOSYSTEMS', PACIS 2011, PACIS, Queensland University of Technology, Brisbane, pp. 1-11.
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The paper proposes an open approach to modeling to cater for the emerging trend to complex adaptive systems. Such systems are seen as collections of people, programs, computers and other physical objects that must coexist and work towards a vision in a continually changing environment. The information system here is perceived as a network of physical, knowledge and other kinds of entities connected into a network that emerges as the environment evolves. The paper describes a community oriented approach to model such systems where each community is seen as a collection of such entities. The communities themselves are connected to create a system of systems or a community ecosystem where the communities collaborate to realize a continually emerging vision. The paper describes an open modeling approach for such ecosystems to provide designers a systematic way to design community coordination. It first uses living systems and complexity as metaphors to design community structures that ensure collaboration persists over a long time. The modeling methods provide a flexible approach to show networks of community collaborating within their context. An open approach is to provide users with a flexible method to create community networks using semantics natural to the user and emphasizing perspectives to visualize the complex relationships within such systems.
Yoo, P., Hawryszkiewycz, I.T. & Kang, K. 2011, 'Multi Perspective Framework to Improve the Knowledge', Proceedings of the 12th European Conference on Knowledge Management, European Conference on Knowledge Management, Academic Publishing Limited, Passau, Germany, pp. 988-996.
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This paper proposes that modeling of complex systems use multiple perspectives framework to improve understanding of the complex relationships in such systems. This includes relationships between organizational structure, the organizational units and communities of knowledge workers and the organization of business activities. This paper is set out to gain a general understanding of the activity knowledge network with organizations in their process relationship, and to identify possible areas for improvement.
Hawryszkiewycz, I.T. 2010, 'A Framework fior Synchronizing Collaborative Technology with Changing Enterporise Environment', The 2010 International Symposium on Collaborative Technologies and Systems, International Symposium on Collaborative Technologies and Systems, IEEE, Chicago, Illinois, pp. 216-224.
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Greater emphasis on innovation of products and services calls for greater attention to the way organizations support collaboration in their business activities. Such support is usually provided by collaborative technologies, which must co-evolve as the collaboration evolves. This requires ways to manage changes in a way that synchronizes technical and business evolution. The paper focuses on providing a systematic approach to manage change and ensure that technologies co-evolve with changes in business requirements. The approach is two fold. One is to develop a flexible collaborative infrastructure to support collaboration. The other is to describe collaborative business processes from a number of perspectives to provide the concepts to describe change. Change is then made by applying changes to the perspectives using the concepts in an orderly sequence. The perspectives include activity, process, knowledge and social perspectives. Semantics of change and its implementation in collaborative software are then defined in terms of the perspectives.
Hawryszkiewycz, I.T. 2010, 'Lightweight Platforms for Managing Process Complexity', System Engineering/Test and Evaluation Conference - SETE 2010, System Engineering/Test and Evaluation Conference, System Engineering Society, Adelaide, pp. 1-11.
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Managing engineering projects is becoming more complex especially when projects include networks of organizations. The complexity arises both from the growing number of relationships within a project as well as continual changes in project goals. The complexity impacts on process management as new ways are needed to manage the complex relationships and their continuing change. This paper proposes a systematic way to manage process complexity by developing the semantics to communicate within complex processes in meaningful ways. It then defines ways to implement these semantics in ways that allow users to create and change processes in terms natural to them. The paper considers the limitations of current collaborative technologies in supporting dynamic processes. The paper then describes the implementation on lightweight platforms and shows the application to supply chains, which many of which now require greater flexibility and collaboration.
Hawryszkiewycz, I.T. 2009, 'Identifying and Supporting Collaborative Architectures', Third International Conference on Knowledge Science, Engineering and Management: Lecture Notes in Computer Science vol 5914, International Conference on Knowledge Science, Engineering and Management, Springer, Vienna, Austria, pp. 442-449.
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Knowledge management is becoming more integrated into business processes rather than as a standalone activity. Knowledge workers increasingly collaborate and share knowledge as the process proceeds to create new products and services. The paper proposes the development of a collaborative architecture to define the collaboration and a collaborative infrastructure to support the collaboration. It defines the collaborative architecture in terms of an enterprise social network. It then shows how to convert the collaborative architecture to a collaborative infrastructure based on Web 2.0 technologies
Hawryszkiewycz, I.T. 2009, 'Workspace Requirements for Complex Adaptive Systems', Proceedings of the 2009 International Symposium on Collaborative Technologies and Systems, International Symposium on Collaborative Technologies and Systems, IEEE, Baltimore, US, pp. 342-347.
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Business processes are becoming increasingly collaborative and dynamic in nature. Correspondingly computer systems must provide the systems to support both the collaboration and changing work practices. This paper describes the modelling and technical requirements to support such processes. It suggests that any support system must be consistent with the more open nature of dynamic systems and provide the design methods and technical support systems to support them. The paper describes a collaborative metamodel to model dynamic systems and ways to convert the models to implementations. The paper stresses the need for lightweight technologies to support dynamic systems and uses the models to define requirements of such technologies.
Hawryszkiewycz, I.T. 2009, 'Designing Collaborative Infrastructures for Business', Proceedings of the IADIS International Conference WWW/InterNet 2009 Volume II, WWW/InterNet, Iadis - International Association for Development of Information Society, Rome, Italy, pp. 93-97.
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Business processes are becoming more collaborative in nature to improve competitiveness through sharing knowledge. The goal is to capture knowledge as part of business activities and make it available throughout the organization. Knowledge capture is still not part of most design methodologies, which do not include collaboration as part of the design process but focus on business activities. This paper describes ways to include collaboration in design by using an extension ofsocial networks to model collaboration. The extension is called enterprise social networks, which are used to define the collaborative architecture, which specifies knowledge sharing within enterprises. The paper then shows how to integrate enterprise social networks into process design with the goal of developing a technology infrastructure to support the collaboration architecture.
Hawryszkiewycz, I.T. 2009, 'Modeling Complex Adaptive Systems', Information Systems: Modeling, Development, and Integration: Lecture Notes in Business Information Processing, eCOMO, Springer, Sydney, Australia, pp. 458-468.
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The paper describes ways to model systems that dynamically change as their environment changes. The generic term complex adaptive systems (Kovacs, 2005) is increasingly used to describe systems in such environments. Complex adaptive systems are generally defined (Holland, 1995) as made up of many agents (which may represent cells, individuals, firms, projects) acting in parallel, constantly acting and reacting to what the other agents are doing. The control of complex adaptive systems tends to be highly dispersed and decentralized. The overall behaviour of the system is the result of a huge number of decisions made every moment by many individual agents. Processes in such systems need to be equally adaptive and we refer to them as complex adaptive processes. Currently there are no widely accepted methodologies to model and design complex adaptive processes. Most methodologies for information systems design focus on prescribed processes. The paper describes ways to model such systems. The models will differ from existing modeling techniques as they combine business functions with social structures in ways that facilitate social connectivity and interactivity needed to adapt to changing situations within the business context. At the same time the social networks will be used to define the knowledge requirements that capture the outcome of work exchanges to support process continuity. It develops the idea of collaboration graphs to integrate social network into business models. It develops a blueprint based on three parts, business models, collaboration and knowledge and develops models based on integrating these three components. It then demonstrates the methods in outsourcing environments and principles of implementation of the models using contemporary technologies.
Hawryszkiewycz, I.T. 2007, 'Specifying Collaborative System Requirements in Terms of Platforms and Services', Information Systems Development - Proceedings of 16th International Conference on Information Systems Development, International Conference on Information Systems Development, Springer, Galway, Ireland, pp. 267-280.
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Increasing collaboration in business processes has resulted in increased demand for information systems that support collaboration in business processes. Many system development methodologies, however, are oriented towards defining processes that are fixed both in their process steps and process functions. Collaborative systems, however, are more uncertain in nature and collaborative processes usually evolve to accomplish the goal. Hence requirements cannot be specified to the same level of detail. Collaborative processes are often user driven and requirements must accommodate such users by providing a flexible platform of services that can be configured by users to fit their work practices. This paper introduces the concept of collaboration level as a way to specify collaborative platforms of services and ways to implement such platforms.
Chew, E.K., Hawryszkiewycz, I.T. & Soanes, M.G. 2007, 'Modeling Requirements for Value Configuration Design', Business Process Management Workshops, International Conference in Business Process Management, Springer Verlag Berlin Heidelberg, Brisbane Australia, pp. 169-178.
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Breadth and depth complexity are key challenges in achieving business process fusion as the enabler for value configuration design. The PARM framework is proposed as the requirement to address breadth and depth complexity through the independent but integrated operation of the process, activity, resource and management viewpoints. The operational scenarios for each viewpoint result in varying process modeling extension requirements. Existing process modeling constructs have varying support for these requirements. The PARM framework solution is an extension and integration of existing modeling constructs rather than a solution in its own right. Using the MDA approach of abstracting a platform independent model from a platform specific implementation, it is the goal in future papers to define process modeling extensions to support the PARM framework and map these into existing implementation architectures.
Xue, D., Wang, C.C. & Hawryszkiewycz, I.T. 2007, 'Using Semantic Blogging to Support Knowledge Management in Construction Industry', Innovations in Structural Engineering and Construction, Structural Engineering and Construction Conference, Taylor & Francis, Melbourne, Australia, pp. 1557-1563.
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Hawryszkiewycz, I.T. 2008, 'Designing Business Activities to Facilitate Knowledge Sharing', International Symposium on Collaborative Technologies and Systems, International Symposium on Collaborative Technologies and Systems, IEEE, Irvine, California, pp. 321-330.
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This paper provides ways to identify knowledge management requirements in business activities. Knowledge management requirements are determined by the activity goal and the social interactions needed to realize this goal. The paper provides a way to classify business activities and provides guidelines for choosing the social communication patterns within these activities. It then describes ways that the combination of the two can identify knowledge requirements and the technology needed to support and facilitate knowledge sharing.
Hawryszkiewycz, I.T. 2008, 'Supporting Complex Adaptive Processes with Lightweight Platforms', Pervasive Collaborative Networks, Working Conference on VIRTUAL ENTERPRISES, Springer, Poznan, pp. 381-388.
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This paper begins by describing the evolving environment towards greater adaptability in todayâs business processes and the limitations of current methodologies in providing ways to support such processes. Support systems require ways to integrate social connectivity and interactivity into business processes in ways that enable the process to be dynamically changed. The support systems must thus integrate social interactions within business contexts in ways that allow the interactions to change the process. The paper will describe models that identify requirements for such systems and convert the models to lightweight implementations that support flexibility. It will use ideas from complexity theory as well as social patterns to create the models.
Hawryszkiewycz, I.T. 2008, 'Designing Support Systems For Applications Outsourcing', Tenth IEEE Conference on E-Commerce Technology, IEEE Conference on Electronic Commerce Technology, Conference Publishing Services, Washington DC, USA, pp. 323-328.
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The paper describes ways to support outsourcing arrangements using collaborative technologies. It identifies outsourcing falling into the general class of socio-technical systems. It then suggests any supporting systems must emphasize both the social arrangements as well as any functionality needed to carry out the outsourcing goal. At the same time they should provide the dynamic capability to change the arrangements if needed. The paper defines a method for identifying such networks and using them to define role based interfaces to support people in outsourcing arrangements. The paper illustrates with an example of process outsourcing. It then concludes by identifying generic services that can improve the dynamic capabilities of outsourcing.
Hawryszkiewycz, I.T. 2008, 'Modeling Increasingly Complex Socio-Technical Systems', ICEIS2008, International Conference on Enterprise Information Systems, INSTICC, Barcelona, Spain, pp. 111-115.
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The paper focuses on modeling large open information systems. These are systems composed of many activities include relationships between activity participants to create new knowledge and services. The systems are further complicated by the changing nature of both the activities and relationships. The paper proposes increased emphasis on modelling work and social structures and using the models to generate role based interfaces. It illustrates the application to the design of complex outsourcing systems.
Hawryszkiewycz, I.T. 2008, 'Integrating Collaboration into the Design of Complex Adaptive Systems', ACIS2008, Australasian Conference on Information Systems, ACIS2009, Christchurch, New Zealand, pp. 369-377.
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The paper stresses the need to emphasize social relationships in system design especially in systems that cross enterprise boundaries in a changing environment. The paper describes these systems as a new class of systems â complex adaptive systems. It describes ways to model collaboration networks in such systems both as the drivers of change and as indicators of knowledge requirements. The paper defines a blueprint that for integrating business activities, network and knowledge into models that exhibit the characteristics of complex adaptive systems. It includes examples to illustrate the models.
Chew, E.K., Hawryszkiewycz, I.T. & Soanes, M.G. 2007, 'Value Configuration Design - an evolution in adequate business process design', Caise'07. Proceedings of Workshops and Doctoral Consortium. Vol. 1, International Conference on Advanced Information Systems Engineering, Tapir Academic Press, Trondheim Norway, pp. 275-282.
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Process breadth and depth completeness is an important factor for evaluating process design adequacy. Current process design strategies and toolsets poorly support the breadth and depth of business process logic resulting in incomplete business process designs. A framework that integrates the process, activity and resource viewpoints is proposed to address this inadequacy. This integrated viewpoint results from refocusing business process design practice from the traditional individual process silos towards integrated enterprise-wide process network design. Labeled as Value Configuration Design, enterprise-wide process design is the next evolution towards adequate business process design. .
Hawryszkiewycz, I.T. 2007, 'Aligning Collaborative Technologies to Emerging Knowledge Processes', 2007 International Symposium on Collaborative Technologies and Systems, International Symposium on Collaborative Technologies and Systems, IEEE, Florida, USA, pp. 304-311.
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The paper addresses issues in aligning collaborative technologies to knowledge management processes. It describes a generic process of knowledge management and identifies important characteristics that distinguish it from most other processes. These include support of communities but what is important is that new communities emerge during the process and the process itself can change. Technology must coevolve with this evolution to ensure continuity. The paper proposes computer system architecture based on collaborative technologies to support the process. The architecture uses a community model of knowledge management and aligns communities to different levels of collaboration
Hawryszkiewycz, I.T. 2007, 'Lightweight Technologies for Knowledge Based Collaborative Applications', Proceedings of the IEEE CEC/EEE2007 Conference on E-Commerce Technology,, IEEE Conference on Electronic Commerce Technology, IEEE, Tokyo, Japan, pp. 255-264.
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The paper describes ways to use collaborative technologies to support activities in knowledge based processes. It stresses the importance of matching the technology to the activity. It also defines that activities change to the process and the technology must coevolve with the processes by providing services that change as the process evolves. The paper defines the technologies needed at the different activities together with a platform to support these services and ways for the services to coevolve with the process. A prototype based on workspace technology showing such evolution is described.
Hawryszkiewycz, I.T. 2007, 'Integrating Knowledge Sharing into an Innovation Framework', Proceedings of the 8th. European Conference on Knowledge Managemented., European Conference on Knowledge Management, Academic Conferences Limited, Barcelona, Spain, pp. 443-448.
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This paper proposes system architectures to support dynamically user-configurable innovation processes that leverage technology to combine knowledge management with a collaborative capability to facilitate continuous innovation in enterprises. It will present a framework that describes ways to leverage technology to provide the collaborative capability for the emergence of communities to pursue chosen innovation strategies and to support the communities with the ability to share knowledge. The technology will enable innovation processes to be integrated into business operations to facilitate continuous innovation in the enterprise. The proposed framework is made up of three major components, social structure, knowledge sharing and the innovation process. The paper will define measures for each of these components to provide flexibility in developing an innovation architecture. It will focus on ways to support collaboration and will define a framework of collaborative capabilities that can be used to develop workspaces that support interacting communities in innovation processes. The communities will be supported by system components that support collaboration and knowledge sharing using flexible software platforms composed of lightweight services. The paper will describe ways that can be used by users to configure the platforms to the innovation strategy and evolve as the innovation process evolves.
Hawryszkiewycz, I.T. 2007, 'Technical Strategies for Supporting the Evolution of Collaboration', Proceedings of the 2007 11th International Conference on Computer Supported Cooperative Work in Design, International Conference on Computer Supported Cooperative Work in Design, IEEE, Melbourne, Australia, pp. 13-17.
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The paper describes a strategy for introducing collaborative technologies in a gradual and systematic way. It defines a framework to measure collaboration capabilities and then identifies technical strategic framework for systematically adding services to raise collaboration capabilities. The technical strategy adds services in a systematic manner to gradually raise collaboration levels. A way to implement the strategy is then outlined.
Hawryszkiewycz, I.T. 2007, 'Generating Collaborative Work Processes', Proceedings of the Ninth International Conference on Enterprise Information Systems, International Conference on Enterprise Information Systems, INSTICC, Fuchal, Portugal, pp. 321-328.
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The paper describes ways to support collaboration in business processes. Collaborative processes are different from predefined processes in the sense that they can change dynamically as the situation emerges. Such changes can be time consuming as they require users to continually adapt the system to changing contexts. The solution proposed here to support process evolution is to provide generic work objects and use software agents to assist users to dynamically change the process by quickly adding or changing work objects. The paper outlines a way of describing work processes in terms of generic work objects. The structure of the generic work objects is based on a metamodel, which provides the fundamental concepts to define generic objects. A prototype implementation is then described..
Tran, Q., Henderson-Sellers, B. & Hawryszkiewycz, I.T. 2007, 'Method fragments to support collaborative teamwork for software development projects', Online Proceedings of the European and Mediterranean Conference on Information Systems, European, Mediterranean and Middle Eastern Conference on Information Systems, Polytechnic University of Valencia, Valencia, Spain, pp. 1-9.
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Collaborative work, and especially CSCW, requires methodological support. One methodological approach is that of situational method engineering (SME). In the SME context, support for CSCW teams and teamwork has been identified as being deficient. Using a repository of method fragments constructed from a standard metamodel, we analyze the gaps and propose new method fragments that will allow a methodology focussed upon CSCW to be effectively constructed from the fragment repository.
Hawryszkiewycz, I.T. 2007, 'A Service Classification for Supporting Agile Business Processes on the InterNet', Collecter, Collaborative Electronic Commerce Technology and Research, University of South Australia, Melbourne, Australia, pp. 1-8.
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The paper develops a service classification to support knowledge based processes within dynamic environments. It develops a conceptual structure of process components and models, and shows their relationship to a business architecture to illustrate the kinds of services needed to integrate processes into the changing business environment. The paper distinguished between web services and business services and focuses on ways to combine web services in ways that support business services. Its goal is to develop a services architecture where services can be combined to support the variety of business activities. The paper identifies business services in terms of their strategic, management and operational levels and ways to combine these levels of services into agile processes that combine the three levels into one integrated process. The paper then defines ways to support such integration through platforms that integrate the services into a common context.
Hawryszkiewycz, I.T. 2006, 'Customizing Groupware for Different Collaborative Needs', New Methods and Practice for the Networked Society, International Conference on Information Systems Development, Springer, Budapest, Hungary, pp. 237-246.
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Collaboration in organization now takes place in a large variety of cultural environments that have different purposes. Purposes can include relationship management, task management, team coordination or process management. Cultures can vary from highly structured process oriented organizations to mission oriented teams in result oriented organizations. This paper provides a framework for defining such environments and choosing strategies to satisfy needs. Such strategies can range from lightweight approaches to monitored processes. It then suggests that groupware systems should be able to adapt to different environments by providing collaborative services for that environment and describes the features needed to do so.
Hawryszkiewycz, I.T. 2006, 'A framework for raising collaboration levels on the Internet', E-Commerce And Web Technologies, Proceedings, Lecture Notes in Computer Science, International Conference on Electronic Commerce and Web Technology, Springer-Verlag Berlin, Krakow, Poland, pp. 82-91.
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People in most business processes still use the basic technologies such as e-mail or intranet information portals to collaborate on the Internet. Collaboration is thus primarily restricted to sharing of documents and comments between individuals or withi
Hawryszkiewycz, I.T. 2006, 'Design methods for collaborative emergent processes', Business Process Management Workshops, Lecture Notes in Computer Science, International Conference in Business Process Management, Springer-Verlag Berlin, Vienna, pp. 15-24.
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Organizations are often faced with managing a variety of processes. These range from predefined to emergent. There has been very little work on supporting emergent processes many of which are founded on collaboration between process workers. A variety of
Hawryszkiewycz, I.T. & Steele, R.J. 2007, 'Service Oriented Design Methodologies for Mobile Applications', Proceedings of the International Conference on Mobile Business ICMB 2006, International Conference on Mobile Business, IEEE, Copenhagen, Denmark, pp. 1-6.
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Hawryszkiewycz, I.T. & Pan, W. 2006, 'Defining and Supporting Personalized Learning Systems', Proceedings of the Ninth IASTED International Conference on Computer and Advanced Technology in Education, IASTED International Conference on Computer and Advanced Technology in Education, ACTA Press, Lima, Peru, pp. 169-174.
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Pan, W. & Hawryszkiewycz, I.T. 2006, 'Facilitating Knowledge Construction by Providing Individualized Services', Learning by Effective Utilization of Technologies: Facilitiating Intercultural Understanding, International Conference on Computers in Education, IOS Press, Beijing, China, pp. 603-610.
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Pan, W., Hawryszkiewycz, I.T. & Xue, D. 2006, 'Facilitating collaboration among students in e-learning by software agents', Proceedings e-society 2006: IADIS International Conference, e-Society, International Association for Development of the Information Society (iadis), Dublin, Ireland, pp. 81-85.
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Pan, W. & Hawryszkiewycz, I.T. 2006, 'Using software agent technology to support e-learning', Proceedings of the Second IASTED International Conference on Education and Technology, International Conference on Education and Technology, ACTA Press, Calgary, Canada, pp. 67-72.
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Wang, C.C. & Hawryszkiewycz, I.T. 2006, 'A Knowledge Management Framework for Construction Organisations by Using Technology Support', Proceedings of the World Conference Accelerating Excellence in the Built Environment, The World Conference on Accelerating Excellence in the Built Environment, University of Wolverhampton, Birmingham, UK, Birmingham, UK, pp. 1-8.
Hawryszkiewycz, I.T. 2006, 'Software agents for managing learning plans', Journal of issues in informing science and information technology, Informing Science and Information Technology Education, Informing Science Institute, Manchester, UK, pp. 269-278.
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Hawryszkiewycz, I.T. 2005, 'Engagements as a unifying concept for process integration', Advances In Information Systems Development, Vol 1 And 2 - Bridging The Gap Between Academia And Industry, International Conference on Information Systems Development, Springer, Karlstad, SWEDEN, pp. 229-240.
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Hawryszkiewycz, I.T. 2006, 'Design Methodologies for Collaborative Systems: Supporting the Services Industry', Proceedings of AIS SIGSAND European Symposium on Systems Analysis and Design: Practice and Research, European Symposium on Systems Analysis and Design: Practice and Research, Centre for Innovation and Structural Change (CISC), Galway, Ireland, pp. 28-37.
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Hawryszkiewycz, I.T. 2006, 'Specifying agent support for collaboration', Proceedings of the 2006 International Symposium on Collaborative Technologies and Systems, International Symposium on Collaborative Technologies and Systems, IEEE, Las Vegas, USA, pp. 109-116.
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Adoption of leading edge collaborative technologies requires considerable facilitation. There are two options to provide such support. The most common is by special human coordination roles. Another is by software agents. The paper describes a method to provide facilitation using software agents. It emphasizes the need to develop reusable agents and proposes an ontology as a basis for discovering such reusable agents. It then describes a framework for developing agents with increasing collaborative capabilities and describes a prototype implementation.
Hawryszkiewycz, I.T. 2006, 'Specifying collaborative system requirements in terms of service platforms', 11th Australian Workshop on Requirements Engineering, Australian Workshop on Requirements Engineering, Australian Computer Society, Adelaide, SA, Australia, pp. 1-8.
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Hawryszkiewycz, I.T. 2006, 'Matching technology to collaborative requirements', Approaches to the design of social software for dis-organisations, ACID Virtual Communities Workshop, Creativity and Cognition Studios Press, Sydney, Australia, pp. 1-5.
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Hawryszkiewycz, I.T., Henderson-Sellers, B. & Tran, T.P. 2006, 'Fragments for composing collaborative systems', International Conference on Information Systems Technology and its Application, International Conference on Information Systems Technology and its Application, Kollen Druck and Verlag, Klagenfurt, Austria, pp. 95-106.
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Hawryszkiewycz, I.T., Lin, A. & Henderson-Sellers, B. 2004, 'Defining agent requirements to support collaborative work', 6th International Workshop on Agent-Oriented Information Systems (AOIS), Agent-Oriented Information Systems Workshop, AAMAS, New York,USA, pp. 62-72.
Gao, S., Zhang, Z., Wells, J. & Hawryszkiewycz, I.T. 2005, 'Supporting adaptive learning with high level timed Petri nets', Lecture Notes In computer Science: Knowledge-Based Intelligent Information And Engineering Systems, Pt 3, Proceedings, International Conference on Knowledge-Based and Intelligent Information and Engineering Systems, Springer-Verlag Berlin, Melbourne, Australia, pp. 834-840.
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Supporting adaptive learning is one of the key problems for hypertext-based learning applications. This paper proposed a timed Petri Net based approach that provides adaptation to learning activities by controlling the visualization of hypertext informat
Hawryszkiewycz, I.T. & Steele, R.J. 2005, 'A framework for integrating mobility into collaborative business processes', Proceedings of International Conference on Mobile Business (ICMB'05), International Conference on Mobile Business, IEEE, Sydney, Australia, pp. 89-93.
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Most collaborative systems assume that users have access to workspaces through which they can access the entire collaborative context. This is often not the case with mobile users in global environments. Such users are often disconnected from their conte
Hawryszkiewycz, I.T. 2005, 'Providing agent support for collaborative systems: Using a domain oriented design method', Proceedings of Third International Conference On Information Technology And Applications, Vol 1, International Conference on Information Technology and Applications, IEEE, Sydney, Australia, pp. 58-63.
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This paper identifies an approach for designing software agents to support collaborative systems. It proposes that agent supported collaborative systems can be economically built using reusable agents. Such reusable agents must be based on concepts that
Lin, A., Hawryszkiewycz, I.T. & Henderson-Sellers, B. 2004, 'Agent interaction management and application in a virtual collaborative environment', Intelligent information processing II (IIP2004), IFIP Congress (Information Processing), Springer-Verlag, Beijing, China, pp. 23-36.
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The intention of managing agent interactions between agents residing in a virtual collaborative environment is to obtain some useful beliefs that can be used in agent reasoning and decision making in order to optimize further agent interactions. Agent bu
Hawryszkiewycz, I.T. 2005, 'A method for designing agents to support collaborative applications', Proceedings of 2005 IEEE/WIC/ACM International Conference On Intelligent Agent Technology, IEEE/WIC/ACM International Conference on Intelligent Agent Technology, IEEE, Compiegne, France, pp. 144-147.
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This paper identifies an approach for designing software agents to support collaborative applications. It proposes that agent supported collaborative systems can be economically built using reusable agents. The paper describes an approach to define generic agents based on a metamodel, which can be used to model a wide range of applications. To do this the paper defines a collaborative metamodel and identifies generic agents based on the metamodel concepts. The paper then describes a methodology that defines systems as object models in terms of the metamodel concepts. The objects in the model are then implemented as components, often using a workspace system. It then supports each component object with the generic agent that corresponds to the component concept.
Hawryszkiewycz, I.T. & Steele, R.J. 2005, 'Extending collaboration to mobile environments', 2005 International Conference on Web Technologies Applications and Services, International Conference on Web Technologies, Applications, and Services, IASTED, Calgary, Canada, pp. 77-82.
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Most collaborative systems assume that users have access to workspaces through which they can access the entire collaborative context. This is often not the case with mobile users in global environments. Such users can often be disconnected from their co
Pan, W. & Hawryszkiewycz, I.T. 2005, 'Facilitating Constructivist Learning through managing learning processes', CATE 2005, IASTED Interantional Conference on Computers and Advanced Technology for Education, ACTA Press, Oranjestad, Aruba, pp. 197-202.
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Hawryszkiewycz, I.T. 2005, 'An ontological approach for defining agents for collaborative systems', Web Information systems engineering, International Conference on Web Information Systems Engineering, Springer, New York, USA, pp. 81-94.
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Collaboration has become important especially in knowledge intensive applications. Computer support systems for collaborative work on The Web, however, usually grow in an ad-hoc manner. The paper suggests two reasons for such an ad-hoc approach. One is a lack of methods to map collaborative requirements into collaborative workspaces. The other is that collaborative processes themselves change over time. The paper proposes a metamodel that provides an ontology to support collaborative process modelling and use these to define generic agents, which can assist users to set up and change collaborative workspaces. The metamodel itself integrates social, organizational and workflow semantics providing the ability to describe complex collaborative processes. The metamodel concepts and the corresponding agents are generic in nature and the paper will describe ways to map such generic concepts to specific domain applications
Hawryszkiewycz, I.T. 2005, 'An Agent Framework for Learning Systems', Proceedings of the Fourth IASTED International Conference on Web Base Education, IASTED International Conference on Web Base Education, ACTA Press, Grindelwald, Switzerland, pp. 142-147.
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Hawryszkiewycz, I.T. 2005, 'Achieving Groupware Flexibility Through Metamodel Mappings', Proceedings of the 2005 International Symposium on Collaborative Technologies and Systems, International Symposium on Collaborative Technologies and Systems, IEEE, St. Louis, USA, pp. 210-217.
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Computers are now being increasingly used to support collaborative knowledge intensive processes. These are processes where intense interaction takes place between team members with a common goal. The paper identifies technology as an enabler of the collaborative work practices in such processes. To do this technology must provide intuitive interfaces to support such work practices while at the same making it possible to change such interfaces as work practices change. The paper proposes a collaborative metamodel as the basis for defining collaborative work practices and their changing nature. It proposes that the metamodel concepts be provided at the interface to provide commands to adapt interfaces to changing work practices and illustrates this with an implementation. It then suggests that agent support can be a useful enabler to support change
Hawryszkiewycz, I.T. 2005, 'An Engagement Modeling Approach For Designing Virtual Organisations', Challenges and Prospects Refereed Proceedings, ICTM2005 - International Conference on Information and Communication Technology in Management 2005, Multimedia University, Melaka, Malaysia, pp. 494-501.
Nguyen, Q., Huang, M. & Hawryszkiewycz, I.T. 2004, 'A New Visualisation Approach for Supporting Knowledge Management and Collaboration in E-Learning', iV04 Information Visualization, International Conference on Information Visualisation, IEEE Computer Society, London, UK, pp. 693-700.
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Hawryszkiewycz, I.T. & Maung, W. 2004, 'Integrating knowledge management into business processes', Australian Conference for Knowledge Management Intelligent Decision Support, ACKMIDS2003, Monash University, Monash University, Melbourne, Australia, pp. 0-0.
Hawryszkiewycz, I.T. 2005, 'Modeling Emergent Processes in Knowledge-Intensive Environments', Twelfth International Conference on Information Systems Development Proceedings, International Conference on Information Systems Development, Kluwer, Melbourne, Australia, pp. 0-0.
Pan, W. & Hawryszkiewycz, I.T. 2004, 'Software Agents for facilitating collaboration among students in e-learning', Proceedings of ED-MEDIA 2004, Educational Multimedia, Hypermedia & Telecommunications, AACE, Lugano, Switzerland, pp. 761-768.
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Computer supported collaborative learning (CSCL) is one promising technological means to support e-learning over the Internet. However, current CSCL systems work mostly in a passive fashion and do not attempt to take active control of the collaboration. In such systems, it is the responsibility of the participating students to organize and accomplish all the activities of collaborative learning (CL). Students get little assistance from the system during the CL, e.g. the composition of a CL group, the partition of a learning task, the combination of learning outcomes, etc. This paper seeks to actively help and guide students in the CL by software agents. The CSCL over the Internet is first investigated where some challenges for the students while they are taking part in the CL are highlighted. Based on the investigation, a multi-agent architecture to facilitate the CL is proposed. Then, the implementation in one particular CSCL system, LiveNet, is presented and the supports of the agents for the CL are explored. At the final are the conclusions of the paper and some outlooks.
Pan, W. & Hawryszkiewycz, I.T. 2004, 'To Develop constructivist learning environments on the web with the help of software agent technology', Proceedings of the Seventh IASTED International Conference on Computers and Advanced Technology in Education, IASTED International Conference on Computers and Advanced Technology in Education, ACTA Press, Kauai, USA, pp. 236-241.
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Hawryszkiewycz, I.T. 2004, 'Agent Support for Learner Groups', Proceedings of the Seventh IASTED International Conference on Computers and Advanced Technology in Education, IASTED International Conference Computers and Advanced Technology, ACTA Press, Kauai,USA, pp. 432-437.
Hawryszkiewycz, I.T. 2004, 'Agents for coordinating processes on the internet', Proceedings for the Eighth IASTED International Conference on Internet and Multimedia Systems and Applications, IASTED International Conference on Internet and Multimedia Systems and Applications, ACTA, Kauai, USA, pp. 367-372.
Hawryszkiewycz, I.T. & Maung, W. 2004, 'A Method for integrating knowledge management into Business processes', Proceedings of Decision Support in an Uncertain World, IFIP WG8.3 International Conference on Decision Support Systems, Monash University, Prato, Italy, pp. 330-338.
Hawryszkiewycz, I.T. 2004, 'Identifying generic agents for active workspaces', 2nd International Conference Information Technology: Research and Education Proceedings, International Conference Information Technology: Research and Education, IEEE, London,UK, pp. 136-140.
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Collaborative systems, in particular workspaces and groupware, are used to support distributed team members. However, groupware or workspaces require users to adapt the tool to their work practices to support their interactions within the context of work. Such adaption may need considerable time and effort especially where work situations continually evolve. This paper proposes an alternate approach where agents support users to make such changes and can monitor the collaboration and suggest and create different discourse support. It proposes a metamodel to describe collaborative work and a supporting multi-agent architecture based on this metamodel.
Hawryszkiewycz, I.T. & Maung, W. 2004, 'Agent support for the knowledge management process', International Conference on Intellectual Capital, Knowledge Management and Oganisational Learning, International Conference on Intellectual Capital, Knowledge Management and Oganisational Learning, Academic Conferences Ltd, Toronto, Canada, pp. 135-142.
Hawryszkiewycz, I.T. 2004, 'Strategic Frameworks for Integrating knowledge management into E-Business planning', Proceedings of 7th International Conference on Business Information Systems (BIS 2004), International Conference on Business Information Systems, Poznan University of Economics, Poznan, Poland, pp. 253-266.
Hawryszkiewycz, I.T. 2004, 'Towards active learning management systems', Proceedings of the 21st Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE), Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education, Australasian Society for Computers in Learning in Tertiary Education (ASCILITE), Perth, Australia, pp. 348-356.
The paper describes new trends in learning and ways to support them using information technology. It makes a distinction between active and passive learning management systems (LMS). It defines passive LMS as those whose learning plans are clearly defined by instructors, and where students follow these learning plans precisely. Active LMS on the other hand can adapt to learner defined goals by using learning plans adapted to learner goals. A number of services must be provided by active LMS. These include services to define learning plans and actively construct workspaces. Services to manage such workspaces are also needed. Software agents are proposed as one way to provide such services and some such agents are described.
Pan, W. & Hawryszkiewycz, I.T. 2004, 'A method of defining learning processes', Proceedings of the 21st Annual ASCILITE Conference, Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education, ASCILITE, Perth, Australia, pp. 734-742.
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Hawryszkiewycz, I.T., Henderson-Sellers, B. & Lin, A. 2004, 'A Method for designing agents for consumer software by conjoint analysis', Proceedings of the Thirteenth International Conference on Information Systems Development. Advances in Theory, Practice and Education, International Conference on Information Systems Development, Vilnius Technika, Vilnius, Lithuania, pp. 93-104.
Hawryszkiewycz, I.T. 2004, 'Agent support for work process management', Proceedings of the 12th Collector Workshop on e-commerce Collector 2004, Collaborative Electronic Commerce Technology and Research, University of South Australia, Adelaide, Australia, pp. 1-11.
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Hawryszkiewycz, I.T. 2004, 'Modelling Emergent processes in knowledge-intensive environments', Proceedings of the 12th International Conference on Information Systems and Development, International Conference on Information Systems Development, Kluwer Academic/Plenum Publishers, Melbourne, Australia, pp. 469-480.
Serbedzija, N., Kaiser, A. & Hawryszkiewycz, I.T. 2004, 'E-Quest: A simple solution for E-Questionnaires', Proceedings of the IADIS International Conference e-Society 2004, e-Society, iadis, Avila, Spain, pp. 425-432.
Hawryszkiewycz, I.T., Henderson-Sellers, B. & Lin, A. 2004, 'A method for designing agents for collaborative business processes', Proceedings of the Thirteenth International Conference on Information Systems Development. Advances in Theory, Practice and Education, International Conference on Information Systems Development, Vilnius Gediminas Technical University, Vilnius, Lithuania, pp. 93-104.
Pan, W., Huang, M. & Hawryszkiewycz, I.T. 2004, 'Finding Appropriate Learning Resources Over the Internet with the Assistance of Software Agents', Proceedings of the International Conference on Internet Computing (IC04)Vol II & International Symposium on Web Services and Applications (ISWS04), International Conference on Internet Computing, CSREA Press, Las Vegas, Nevada, USA, pp. 565-571.
Hawryszkiewycz, I.T. 2004, 'Web supported group learning', 2004 Publications of the Informing Science Institute, Informing Science and Information Technology Education, Informing Science Institute, Rockhampton, Australia, pp. 171-178.
Hawryszkiewycz, I.T. & Gao, S. 2003, 'Managing the Complexity of Emergent Processes', Proceedings from the Fifth International Conference on Enterprise Information Systems Volume 3, International Conference on Enterprise Information Systems, ICEIS 2003, Angers, France, pp. 1-8.
Hawryszkiewycz, I.T. 2003, 'Web Supported Competency Based Approach to Learning about Electronic Commerce', eTransformation Conference Proceedings, Bled Electronic Commerce Conference, University of Maribor, Bled, Slovenia, pp. 1-10.
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Hawryszkiewycz, I.T. 2003, 'A Learning Object Frameworks for Agent Supported Personalized Learning Services', Proceedings of Ed-Media 2003, Educational Multimedia, Hypermedia & Telecommunications, Association for the Advancement of Computing in Education, Honolulu, Hawaii, USA, pp. 1542-1545.
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Hawryszkiewycz, I.T. 2003, 'Providing Personalized Learning Services', Proceedings of the IASTED International Conference on Computers and Advanced Technology in Education, IASTED International Conference on Computers and Advanced Technology in Education, ACTA Press, Rhodes, Greece, pp. 1-6.
Hawryszkiewycz, I.T. 2003, 'Agent Support for Personalized Learning Services', IEEE International Conference on Advanced Learning Technologies, IEEE International Conference on Advanced Learning Technologies, IEEE, Athens, Greece, pp. 332-333.
Hawryszkiewycz, I.T. & Lin, A. 2003, 'Process Knowledge Support for Emergent Processes', Proceedings of the Second IASTED International Conference on Information and Knowledge Sharing, IASTED International Conference on Information and Knowledge Sharing, ACTA Press, Scotsdale, Arizona, USA, pp. 83-87.
Hawryszkiewycz, I.T. 2003, 'Agent Architecture to Support Collaborative Processes', WISE 2003 Proceedings Fourth International Conference on Web Information Systems Engineering, International Conference on Web Information Systems Engineering, IEEE, Rome, Italy, pp. 157-165.
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This paper proposes an approach to developing agents that can be reused in a number of collaborative applications. It particularly concerns those applications that evolve rapidly over time and need continual reconfiguration. This particularly applies to knowledge intensive processes in virtual environments, which requires quick reconfiguration to make then sustainable. It bases the agents architecture on a collaborative metamodel, which provides the ontology for building reusable software agents within collaborative environments. The paper describes the collaborative metamodel, an example and a prototype implementation and ways to integrate the model with agent systems.
Ong, S. & Hawryszkiewycz, I.T. 2003, 'Towards Personalised and Collaborative Learning Management Systems', IEEE International Conference on Advanced Learning Technologies, IEEE International Conference on Advanced Learning Technologies, IEEE, Athens, Greece, pp. 340-341.
Hawryszkiewycz, I.T. 2003, 'Active Portals to Support Collaborative Business Processes', AMCIS 2003 Connect in Tampa, Americas Conference on Information Systems, unknown, Tampa, Florida, USA, pp. 1-8.
Gao, S., Hawryszkiewycz, I.T. & Xue, D. 2003, 'Component-based Collaborative Virtual Environment', Proceedings ITRE2003 International Conference on Information Technology: Research and Education, International Conference on Information Technology, IEEE, Newark, USA, pp. 421-425.
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Lin, A., Hawryszkiewycz, I.T. & Henderson-Sellers, B. 2003, 'An Agent-Based Active Portal Framework', Conceptual Modeling for Novel Application Domains. ER 2003 Workshops ECOMO, IWCMQ, AOIS and XSDM Proceedings, Agent-Oriented Information Systems Workshop, Springer-Verlag Berlin Heidelberg, Chicago, Illinois, USA, pp. 195-204.
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The paper introduces an agent-based active portal framework. It aims to support the construction of active portals for various purposes such as for public Internet users, for specific group users, for teaching, or for financing. Agents in a portal are capable of autonomous actions to capture, select, organize, and analyze the sharable resources. These actions are those traditionally taken by a number of people called information engineers or knowledge engineers. By using the agents, the portal can rapidly provide the newly created and modified resources distributed in different places to the users and the costs of the action executions are considerably reduced. The framework is applied to active portal development to reduce the development time and costs.
Lin, A., Henderson-Sellers, B. & Hawryszkiewycz, I.T. 2003, 'An Agent-Based Collaborative Architecture for Knowledge-driven Process Management', Software Engineering Research and Practice Volume II, International Conference on Software Engineering Research and Practice, CSREA Press, Las Vegas, Nevada, USA, pp. 996-1002.
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Lin, A., Huang, M. & Hawryszkiewycz, I.T. 2003, 'A Web-Based Interactive Visual Component for Online Collaborative Business Process Management', Proceedings of the International Conference on Internet Computing IC'03 Volume 1, International Conference on Internet Computing, CSREA Press, Las Vegas, USA, pp. 153-159.
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Hawryszkiewycz, I.T. & Gao, S. 2003, 'Managing the complexity of emergent processes', ICEIS 2003 - Proceedings of the 5th International Conference on Enterprise Information Systems, pp. 319-325.
Business processes in knowledge intensive environments often emerge rather than following predefined steps. Such emergence can result in disconnected activities, which result in complex interaction structures that require ways to maintain awareness across the activities and to coordinate the activities to a common goal. The paper suggests that new ways are needed to both model emergent processes and support and manage them using information technologies. The paper describes a metamodel, which includes the commands to create initial processes and to realize emergence. It then describes a prototype system that implements these semantics and realizes the creation of initial structures and their emergence and coordination.
Hawryszkiewycz, I.T. 2002, 'Designing Collaborative Business Systems', Information Systems : The Business Challenge, World Computer Congress, Kluwer Academic Publishers, Montreal, Canada, pp. 130-145.
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Hawryszkiewycz, I.T. 2002, 'Designing Learning Activities for Learning Objects', Winds of Change in the Sea of Learning, ASCILITE 2002, UMTEL Institute of Technology, New Zealand, pp. 251-260.
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Hawryszkiewycz, I.T. 2002, 'Enabling Virtual Enterprises : A case for Multi-Disciplinary Research', E-Commerce and Web Technologies, International Conference on Electronic Commerce and Web Technology, Springer, France, pp. 1-6.
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The paper begins by defining different kinds of virtual enterprises and the kinds of support needed to make them sustainable. The paper identifies three requirements must be satisfied. These are technology that supports interaction across distance, a favorable organizational culture and the desire to share knowledge. All must be present to result in sustainable virtual organizations. Thus participants in such organizations must be willing to share knowledge, be encouraged to do so by their work environment and have suitable services provided by technologies for this purpose. The paper concludes with some examples of research questions that need to be addressed.
Hawryszkiewycz, I.T. 2002, 'Supporting Integrated Learning Processes', ausweb 2002 - The Web Enabled Global village, Australian World Wide Web Conference, Southern Cross University, Gold Coast, Australia, pp. 321-335.
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Hawryszkiewycz, I.T. 2002, 'Integrating Learning Objects into Learning Contexts', Proceedings of the International Conference on Dublin Core and Metadata for e-Communities, 2002., International Conference on Dublin Core and Metadata Applications, Firenze University Press, Florence, pp. 217-223.
Stresses the need to reduce the granularity of learning objects if they are to be flixibly used to provides personalized learning environments. Demonstrates a protype based on collaborative tools to demonstrate the approach.
Hawryszkiewycz, I.T. 2002, 'Customizable Portals for Knowledge Sharing', Information and Knowledge Sharing, Proceedings of the IASTED International Conference, International Association of Science and Technology for Development, USA, pp. 152-156.
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Hawryszkiewycz, I.T. 2002, 'Technology Diffusion into the Learning Process', Computers and Advanced Technology in Education, Proceedings of the IASTED International Conference, International Association of Science and Technology for Development, USA, pp. 58-64.
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Hawryszkiewycz, I.T. 2001, 'Negotiating the chasm in system development', Proceedings of 12th Australasian Conference on Information Systems, Australasian Conference on Information Systems, Southern Cross University, Coffs Harbour, NSW, pp. 0-0.
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Hawryszkiewycz, I.T. 2001, 'The role of information systems in information-level security management', Proceedings of 12th Australasian Conference on Information Systems, Australasian Conference on Information Systems, Southern Cross University, Coffs Harbour, NSW, pp. 395-402.
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Hawryszkiewycz, I.T. 2001, 'Places and processes in learning environments', Proceedings of the 2001 Information Resource Management Association Instruction Conference, 2001 Information Resource Management Association Instruction Conference, N/A, Toronto, Canada, pp. 257-260.
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Hawryszkiewycz, I.T. 2001, 'Supporting Knowledge Creation: Combining Plan, comments and process', Proceedings of the 2001 Information Resource Management Association Instruction Conference, 2001 Information Resource Management Association Instruction Conference, Hershey, Toronto, pp. 939-941.
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Hawryszkiewycz, I.T. 2001, 'Workspaces for Focused Enterprise Communities', Proceedings of the 5th IASTED Interaction Conference on Internet of Multi-media systems and applications, 5th IASTED Interaction Conference on Internet of Multi-media systems and applications, ACTA Press, Hawaii, USA, pp. 339-344.
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Hawryszkiewycz, I.T. 2001, 'A meta model for virtual enterprises', Proceedings of Workshop on Information Technology for Virtual Enterprises, ITVE 2001, Workshop on Information Technology for Virtual Enterprises, ITVE 2001, IEEE Computer Society, Gold Coast, Queensland, pp. 91-97.
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Hawryszkiewycz, I.T. 2001, 'Teaching e-Business within Collaborative Contexts', Proceedings of the 12th Australasian Conference in Information Systems, Australasian Conference on Information Systems, School of Multimedia & Information Technology, Coffs Harbour, NSW, pp. 301-307.
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Hawryszkiewycz, I.T. 2001, 'Developing the infrastructure for knowledge based enterprises', ICEIS 2001 - Proceedings of the 3rd International Conference on Enterprise Information Systems, pp. 437-444.
Knowledge management is now emerging as an important area of interest in most business systems. It is particularly important in distributed organizations where knowledge must be shared across distance. Knowledge management goes beyond simply keeping explicit documents and providing data mining and search facilities. It must also provide the infrastructure where people can readily collaborate and combine explicit knowledge with their tacit knowledge to create new knowledge or to carry out their work more effectively. Furthermore such collaboration must be an intrinsic part of any business process rather than a process on its own. This paper defines the general environment of knowledge management withindistributed business processes and the kinds of computer systems to support it. It then describes a way of analyzing knowledge needs followed by an implementation.
Hawryszkiewycz, I.T. 2000, 'Evolving Knowledge Intensive Community Networks', AUSWEB2K - The Sixth Australian World Wide Conference The Web: Communication & Information Access for a New Millennium, Australian World Wide Web Conference, Norsearch Retrographics, Cairns, Queensland, pp. 131-146.
Hawryszkiewycz, I.T. 2000, 'Creating and Supporting Learning Environments', The Proceedings of the Fourth Australasian Computing Education Conference, N/A, Melbourne, Victoria, pp. 134-138.
Hawryszkiewycz, I.T. 2000, 'Describing Work Processes in Collaborative Work', Proceedings, The International Workshop on Cooperative Internet Computing, Hong Kong Polytechnic University, Hong Kong, pp. 264-268.
Hawryszkiewycz, I.T. 2000, 'Knowledge networks in Administrative Systems', Working Conference on Advances in Electronic Government, IFID Trough Seminario de Informatica y Dorecujo, Zaragoza, pp. 59-76.
Rura-Polley, T., Hawryszkiewycz, I.T. & Baker, E. 2000, 'Facilitating Sensemaking in Knowledge Integration with Geographically Dispersed Cross-Fractional Teams', Challenges of Information Technology Management in the 21st Century, N/A, Anchorage, Alaska, USA, pp. 0-0.
Hawryszkiewycz, I.T. 2000, 'Analysis for Cooperative Business Processes', Sydney, UTS, Brisbane, Australia, pp. 0-0.
Hawryszkiewycz, I.T. 2000, 'Supporting Learning as a Process of Knowledge Creation within Communities of Knowing', Challenges of Information Technology Management in the 21st Century, Idea Groups Publishing, Anchorage, Alaska, USA, pp. 678-681.
Hawryszkiewycz, I.T. 1998, 'A Workflow Approach to Designing Cooperative Systems', Proceedings of the 3rd International Conference on the Design of Cooperative Systems (COOP '98), Cannes, France, pp. 165-174.
Hawryszkiewycz, I.T. & Debenham, J.K. 1998, 'A Workflow System Based on Agents', Database and Expert Systems Applications, 9th International Conference, DEXA '98, Vienna, Austria, August 24-28, 1998, Proceedings, International Conference on Database and Expert Systems Applications, Springer, Vienna, Austria, pp. 135-144.

Journal articles

Hawryszkiewycz, I.T. 2014, 'Cloud Requirements for Facilitating Business Collaboration: A Modeling Perspective', Journal of Organizational Computing and Electronic Commerce, vol. 24, no. 2-3, pp. 174-185.
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This paper describes how to design systems that support large scale collaboration between enterprises on the cloud. To do this, the paper proposes an innovative modelling method for large scale collaboration. This method identifies the collaborative spaces in the collaboration. It then describes the services to be provided by cloud environments to create and support the collaborative spaces. The support includes defining knowledge flows across system boundaries in ways that support collaboration but provide privacy controls.
Rose, J.F., Hawryszkiewycz, I.T. & Kang, K. 2014, 'When and How to Facilitate the Introduction of New Knowledge Processes in Organizations', VINE: Journal of Information and Knowledge Management Systems, vol. 44, no. 2, pp. 1-10.
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Hawryszkiewycz, I.T. 2012, 'A design framework for collaboration in systems of systems', Lecture Notes in Computer Science, vol. 7452, pp. 67-78.
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Many government and industry enterprises are growing in complexity and must provide solutions that address combination of many systems that make up the enterprise. Such solutions require a variety of stakeholders to agree on visions and collaborate to work towards achieving this vision. This work must combine the knowledge created in different stakeholder knowledge domains while being moderated by values and goals of other stakeholders. Such stakeholders often have differences in opinions which must be resolved through collaboration to lead to commitments and behavioral changes needed to achieve the vision. In many situations this is achieved by developing a policy that defines what is expected of each community. Information technology is increasingly suggested to support such policy processes to achieve satisfactory results in minimal time. The paper then proposes a framework for such policy processes using technology. It defines the process characteristics found in system of systems and defines the role structures needed to maintain sustainable collaboration. It describes a way for analysts to create a collaborative architecture that defines the roles and responsibilities of participants within the policy formation process and illustrates with some examples.
Hawryszkiewycz, I.T. 2010, 'Supporting Production Processes With Lightweight Platforms', Production Planning & Control, vol. 21, no. 2, pp. 119-129.
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This article begins by describing the trend towards greater adaptability in today's business processes and its implication for supply chains and their emerging characteristics. One such characteristic is greater emphasis on the need for collaboration for
Henderson-Sellers, B. & Hawryszkiewycz, I.T. 2008, 'Comparing collaborative and process semantics for cooperative information systems', International Journal of Cooperative Information Systems, vol. 17, no. 2, pp. 155-176.
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Collaboration is now becoming more common in business processes. Thus, ways are needed to integrate collaborative processes into such business processes. The implication for design methodologies is the need for synergies that integrate collaborative semantics with process metamodels in order to create software applications to assist people to collaborate. This paper describes a semantic model of collaboration, known as the LiveNet metamodel, and two standard process metamodels, SPEM (OMG) and the process part of the methodology metamodel ISO/IEC 24744. The paper suggests synergies between the collaborative and process metamodels and their potential convergence. The analysis carried out in the paper has revealed a number of metaclasses that could be valuably shared between metamodels to integrate process and collaborative semantics. The LiveNet collaborative metamodel has been incorporated into running software so that the theory built up here is substantiated and shown to be useful.
Hawryszkiewycz, I.T. 2007, 'An Engagement Model for Learning: Providing a Framework to Identify Technology Services', Journal of Knowledge and Learning Objects, vol. 3, pp. 219-228.
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The paper introduces the concept of engagement as a way of modeling and implementing flexible learning processes. The paper particularly addresses new learning demands, such as personalized learning, and defines ways of defining learning processes to support such new demands. It then shows how engagements can be used to provide guidelines for selecting information technology services that meet such new demands.
Pan, W. & Hawryszkiewycz, I.T. 2007, 'Facilitating Knowledge Construction by customized supportive services', Education and Information Technologies, vol. 12, no. 4, pp. 245-265.
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The research describes how individual learners construct knowledge in online environments. It then outlines the services needed to assist learners and ways they can be provided using software agents.
Hawryszkiewycz, I.T. 2007, 'Providing Agent support for collaborative systems: using a domain-oriented design method', Internatiional Journal of Agent-Oriented Software, vol. 1, no. 2, pp. 175-192.
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The paper describes an approach for designing software agents to support collaborative business systems. It then describes a methodology to identify agent requirements for applications.
Pan, W. & Hawryszkiewycz, I.T. 2006, 'Assisting learners to dynamically adjust learning processes through software agents', International Journal of Intelligent Information Systems, vol. 2, no. 2, pp. 1-15.
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This paper is focussed on the application of software agents in assisting learners to dynamically adjust learning processes. A multi-agent architecture for realizing the services is configured, and the roles of the involved agents are described.
Lin, A., Hawryszkiewycz, I.T. & Henderson-Sellers, B. 2005, 'An agent-based collaborative emergent process management system', Agent-Oriented Information Systems Ii, vol. 3508, pp. 1-18.
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An emergent process is a process whose goal and activities to achieve the goal are unable to be specified in advance but emerge over time as knowledge gained from the activities performed earlier shapes the subsequent goal and activities. Collaborative e
Pan, W., Huang, M. & Hawryszkiewycz, I.T. 2005, 'A Software Agent Based Searching Approach for Constructivist Learning Over the Internet', INFO COMP Journal of Computer Science, vol. 4, no. 2, pp. 0-8.
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Hawryszkiewycz, I.T. 2005, 'A Framework for Integrating Learning into Business Processes', Information Age, vol. Oct/Nov, no. October/November 2005, pp. 26-31.
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Hawryszkiewycz, I.T. 2005, 'A metamodel for modeling collaborative systems', Journal Of Computer Information Systems, vol. 45, no. 3, pp. 63-72.
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Computers are now being increasingly used to support collaborative knowledge intensive processes. These are collaborative processes where intense interaction takes place between team members working towards a common goal. The paper identifies technology
Gorton, I., Hawryszkiewycz, I.T. & Ragoonaden, K. 1997, 'Collaborative Tools And Processes To Support Software Engineering Shift Work', Bt Technology Journal, vol. 15, no. 3, pp. 189-198.
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This paper describes the construction of and early experiences with a software engineering support environment for projects using globally distributed teams. The goals of the project are twofold. Firstly, it aims to construct a pragmatic solution to the
Hawryszkiewycz, I.T., Maciaszek, L.A. & Getta, J.R. 1996, 'Coordination And Artifact Semantics In Asynchronous Distributed Cooperation', Journal Of Systems And Software, vol. 33, no. 2, pp. 179-188.
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The trend towards an information-based society calls for computers to assist people to collaborate across time and space. Such collaboration is now frequently needed to bring expertise together to develop artifacts such as documents, project plans, or ot
Hawryszkiewycz, I.T. 1994, 'Using Workgroup Modeling As A Basis For Reengineering Business Processes', Business Process Re-engineering, vol. 54, pp. 289-298.
The paper describes a model based method of re-engineering business processes to emphasize workgroup computing. In reverse engineering the existing system is defined in terms of the model and forward engineering generates object oriented systems from the
Hawryszkiewycz, I.T., Karagiannis, T., Maciaszek, L.A. & Teufel, B. 1994, 'Requirements Specific Object Model For Workgroup Computing', International Journal Of Intelligent & Cooperative Information Systems, vol. 3, no. 3, pp. 293-318.
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Assisted by the client-server architectures, power of contemporary workstations, and new multimedia, database and communication techniques, the workgroup computing (perhaps better known as CSCW - Computer-Supported Cooperative Work) is bound to change th
Hawryszkiewycz, I.T. 1983, 'A Semantic Design Method', IEEE Transactions On Software Engineering, vol. 9, no. 4, pp. 373-384.
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Hawryszkiewycz, I.T. & Walker, D. 1983, 'Application Of Structured Design Techniques To Transaction Processing', Australian Computer Journal, vol. 15, no. 2, pp. 69-75.
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