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UTS Transport Research Centre

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Across networks throughout the world, public transport and road service providers are shifting their thinking towards more customer service focussed approaches.

But what does this mean? Does it just mean better marketing, or change in all practices within the service delivery chain?

Over the last two years, UTS researchers and industry associates have been working towards development of a new paradigm for transport practitioners called Service Engineering. It offers an alternative to the command and control mindset that has dominated public transport service delivery and the predict and provide philosophy that underscores road infrastructure provision.

With the advent of new technologies that stand to dramatically change the way transport services are delivered, it is vital that our thinking, approaches and methods adapt to this quickly changing environment.

The UTS Transport Research Centre is a multidisciplinary, cross-faculty transport research hub within UTS, dedicated to applied transport research, teaching and learning programs within a customer service paradigm. It has a focus on the development of new technologies and approaches that optimise network performance across all transport modes.

Visit trc.uts.edu.au to learn more.


We conduct research for clients on the economic, social & environmental costs, and benefits of urban transport systems. We provide advice on sustainable transport solutions and offer tailored products for our clients. We undertake community consultation and original research, develop policy papers and design strategic transport plans.

Our approach to transport is holistic. Sustainable transport systems must be designed in conjunction with land use policy, education, health, economic and social equity considerations. Sustainable transport systems minimise congestion, noise, pollution and accidents and are economically efficient and equitable. They offer integrated options that favour active transport (walking and cycling) and public transport, both of which contribute to the creation of healthier, more liveable cities.

Continuing Professional Development Courses

The Institute hosts Continuing Professional Development short courses for practitioners from any background wishing to broaden their skills in sustainable transport practice methods. All ISF short courses attract CPD points from professional bodies with participants eligible to join on-going discussion groups after course completion to further enhance their knowledge and skills. More information including dates and how to enrol.

Postgraduate topics

The access to goods, services and jobs provided by transport networks is essential to sustaining economic activity and ensuring social equity. Transport has significant implications for the integrity and amenity of the built environment and the potential to impact on natural environments. Creating change towards a sustainable future in the transport sector requires attention to taking a systems based approach to congestion and the impacts and implications of new transport technologies and energy sources. Australia's transport systems currently generate around 14.6 per cent of the country's total greenhouse gas emissions and are heavily reliant on diminishing oil supplies and imports. These have significant implications for economic and environmental sustainability. ISF is interested in supporting research that explores alternatives to road transport, including active transport and public transport. We are also interested in ways to reduce the environmental impact of road transport.

Big picture questions

  • How can we maintain accessibility in Australian cities to support economic activity, achieve social equity and maintain environmental integrity?
  • Different growth paths to support a changing macro-economic environment?
  • Do decision-making processes in Australia deliver the outcomes that transport policy aspires to? Do these practices need to change?
  • What might a low-carbon transport system in Australia look like? How would it interact with a low-carbon energy system.

For further information about this area contact Dr Michelle Zeibots.

Possible PhD topics

Contact person

Michelle Zeibots




A new multi-disciplinary and industry collaboration could spell the end for overcrowded and delayed trains.
ISF is presenting short courses in the field of sustainable transport practices.