Support services
UTS offers a wide range of support services, including:
Careers service
Child care
Counselling
Disability services
Discrimination and harassment prevention
English language assistance
Equity and Diversity Unit
Financial assistance
Grievances and complaints handling
Health service
Housing service
Learning assistance centres
Legal advice
Peer Network
Special examination conditions
Special needs service
Students' Association
Student Ombuds Office
Student publications
Careers service
The UTS Careers Service offers a free range of services including:
- career counselling
- skills workshops and seminars
- a careers resource centre, and
- a part-time and casual employment service.
It also helps students to find work in their home countries by publicising international vacancies and conducting on-campus interview programs.
The Careers Service maintains close ties with national clubs that have large international student numbers, enabling career opportunities to be quickly promoted to eligible students and facilitating workshops relevant to specific groups.
For further information refer to the UTS Careers Service website at http://www.ssu.uts.edu.au/careers/.
Child care
The three UTS Child Care centres provide long day care services (8:00am - 6.30pm) for infants and children up to five years of age and, where demand exists, evening supervision for children from six weeks to 12 years of age.
Child care fees are competitive with other service providers. Please contact the centres directly for information on joining the waiting list as places may be limited.
For further information refer to the UTS Child Care website at http://www.childcare.uts.edu.au/.
Counselling
UTS counsellors are university-trained psychologists or social workers, skilled and experienced in helping students with a wide range of personal, relationship, psychological, study and administrative difficulties.
Generalist counsellors and Learning Skills Counsellors foster a positive university experience for students and nurture academic success.
Counselling services are free and confidential.
For further information refer to the UTS Counselling Service website at http://www.ssu.uts.edu.au/counselling/.
English language assistance
Many international students find that initially they experience difficulty following lectures, understanding Australian English and writing in academic English.
The ELSSA Centre (English Language Study Skills Assistance) provides free language and study skills support for students studying at UTS. Short courses are also available in the areas of academic writing, seminar presentation and other academic development areas.
For further information refer to the ELSSA Centre website at http://www.elssa.uts.edu.au/.
Special Examination Conditions
For international students whose first language is not English, the ELSSA Centre can provide information on your eligible to apply, and how you apply for special examination conditions.
Equity and Diversity Unit
UTS sees the diversity represented in its student community as a positive feature of university life. The university provides educational schemes and pathways to ensure that people from the widest range of backgrounds have an opportunity to access our courses.
The Equity and Diversity Unit provides advice and support for any UTS student who has an equity-related complaint, including:
Grievances and complaints handling
In some cases, you may feel you have suffered unreasonable treatment, disadvantage or distress which cannot be resolved by simply raising it with the person concerned. This is known as a grievance.
For further information refer to the Equity and Diversity Unit's Student Complaints website at http://www.equity.uts.edu.au/help_student/student.html.
Discrimination and harassment prevention
Both direct and indirect discrimination are unlawful in all aspects of employment and education at UTS. Discrimination means treating someone unfairly because they happen to belong to a particular group of people. UTS is committed to ensuring the elimination of any discrimination or harassment in employment, education and service delivery on the grounds of sex, race, colour, descent, national or ethnic origin, ethnoreligious background, marital status, sexual orientation etc.
The Equity and Diversity Unit provides confidential equity related grievance advice to both students and staff who feel they may have been discriminated against or harassed.
For further information refer to the Equity and Diversity Unit's Preventing Discrimination and Harassment website at http://www.equity.uts.edu.au/about/preventing/.
For further information refer to the Equity and Diversity Unit website at http://www.equity.uts.edu.au/.
Financial assistance
The UTS Financial Assistance Service can provide advice about personal budgeting.
For further information refer to the Financial Assistance Service website at http://www.ssu.uts.edu.au/fassist/.
For information about scholarships or AusAid, refer to the scholarships section of this website.
Health service
Medical staff at the UTS Health Service assist students with health problems and first aid.
International students need to bring their Overseas Students Health Cover card number to their appointment to receive a free consultation.
The Health Service is available at both City and Kuring-gai campuses.
For further information refer to the Health Service website at http://www.ssu.uts.edu.au/health/.
Housing service
The UTS Housing Service organises accommodation for UTS students.
For further information refer to the accommodation options section of this website.
Learning assistance centres
UTS offers a number of learning assistance centres.
Learning assistance centres include:
Chemistry Learning Resources Centre
The Chemistry Learning Resources Centre has a range of resources to support the learning of chemistry by undergraduate students from the Faculties of Science, Nursing, Engineering and Business. Academic staff are available for individual or group discussions.
For further information refer to the Chemistry Learning Resources Centre website at http://www.science.uts.edu.au/clrc/.
Engineering Learning and Design Centres
The Engineering Learning and Design Centres provide access to tutors for individual and small group support, reference material, and software and hardware resources, on a drop-in basis, and are open for extended hours.
For further information refer to the Engineering Learning and Design Centres website at http://www.eng.uts.edu.au/Current_Students/ldc/.
Mathematics and ICT Study Centre
The Mathematics and ICT Study Centre provides a support service to all students of UTS studying in various introductory mathematical or quantitative areas including statistics. The Mathematics Study Centre coordinates all mathematics support services over the University, and is available on both the City and Kuring-gai campuses.
For further information refer to the Mathematics and ICT Study Centre website at http://www.science.uts.edu.au/msc/.
Physics Learning Centre
The Physics Learning Centre is a drop-in centre for first year physics students.
For further information refer to the Physics Learning Centre website at http://www.science.uts.edu.au/plc/.
Legal advice
The UTS Community Law Centre provides a free legal advice and referral service to UTS students.
For further information refer to the UTS Community Law Centre website at http://www.law.uts.edu.au/clc/.
Peer Network
The Peer Network is a group of experienced UTS students who understand the challenges that new students face. Peer Networkers forge connections with new students through the Orientation program and a variety of social events. These connections can assist new students to access various University support services, meet other students and make strong links with the University.
For further information refer to the Peer Network website at http://www.ssu.uts.edu.au/peernetwork/.
Special needs service / Disability services
The UTS Special Needs Service is responsible for coordinating the University's services for students with disabilities and ongoing medical conditions.
Future international students who have disabilities or ongoing medical conditions which may impact on their study are encouraged to contact the Special Needs Service for information and advice.
For further information refer to the Special Needs Service website at http://www.ssu.uts.edu.au/sneeds/.
Students' Association
The active Students' Association is the voice of students on campus.
The Students' Association is the elected and officially recognised voice of UTS students.
The International Students' Officer, who is an international student, volunteers to service the needs of international students.
For further information refer to the Students' Association website at http://www.sa.uts.edu.au/.
Student publications
Vertigo, the Student Association's official student newspaper, is always looking for writers, artists and editors.
Student Ombuds Office
UTS students who feel they have been dealt with improperly by University staff and who wish to make a formal complaint may consult the Student Ombuds Office. All matters are treated confidentially and in accordance with proper processes.
For further information refer to the Student Ombuds Office website at http://www.ombuds.uts.edu.au.
