Your rights as an international student
As an international student, you have rights that are protected under the ESOS framework. These include:
- Information about
- Support services including
- Appeal and Dispute Resolution Mechanisms
For enquiries about your rights and responsibilities as an international student or about your student visa contact the UTS International Student Visa contact on:
- phone +61 2 9514 1796 or
- phone +61 2 9514 9914 or
- email: internationalstudent@uts.edu.au.
Information
The University must provide you with, or refer you to, accurate information about:
Your course
Including
- content
- fees
- entry requirements
- the qualification or accreditation gained on completion
- duration
- teaching methods and
- assessment.
The University
Including
- campus locations and
- learning facilities.
Living in Sydney
Including
- indication of living costs
- advice on school-aged dependants about payment of school fees.
Circumstances which may lead to your enrolment at the University being suspended or cancelled
This information is provided here and in the UTS Student and Related Rules.
Support Services
The University must provide you with certain support services, including:
Access to information or counselling in the areas of:
- orientation
- academic progress
- further study
- accommodation.
A designated Student Contact Officer
At UTS this function is performed by the Student Services section of UTS International.
The section can be contacted by:
- phone +61 2 9514 1796 or
- phone +61 2 9514 9914 or
- email: internationalstudent@uts.edu.au.
Through these services, the University must promote your successful adjustment to life and study at UTS and assist you to resolve problems which could prevent you from completing your course successfully.
Appeal and Dispute Resolution Mechanisms
If the University makes a decision affecting your enrolment, including decisions about the payment of course fees and refunds, then you have the right to access the University's formal appeal and dispute resolution mechanisms.
If your appeal is against the cancellation of your enrolment by the University then you must be given 20 working days to appeal.
If all internal appeal processes have been exhausted then, at your request, the University must refer you to any independent mechanisms available to you.
Accessing any of these services does not remove your right to access independent legal remedies to solve disputes with the University.
