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When things go wrong

Where to get help?

There are many UTS staff and services available to assist you with all aspects of your student life. 

The following information will help you find the relevant contact details and resources for different types of concerns and situations.

Personal matters

If there are issues in your private life which are affecting your ability to study and enjoy university

Who can I go to for advice?

The Student Services Unit can provide advice and assistance, including:

Emergencies

If you have concerns about what to do in an emergency

Where can I go to for information?

 

Sexual assault and harrassment

UTS takes reports of sexual assault and harrassment seriously. If you experience any level of sexual assault or harrassment at UTS, report it immediately and seek support

Who can I go to for advice?

 

Safety and health

If you have concerns about your safety at UTS or in your classrooms or if you have medical or health matters which are worrying you

Who can I go to for advice?

 

Student housing

If you have concerns about UTS student housing, including inappropriate behaviour in UTS student residences or if you need help finding off-campus accomodation

Who can I go to for advice?

  • Residential Networkers and the UTS Housing Residential Life staff can provide advice and assistance about UTS Housing related issues.
  • The UTS Housing Off-Campus Officer can support you with your accommodation search or issues.
     
Key policy: UTS: Housing rules (PDF, 714Kb)
 

Disability

If you have a disability which impacts on your studies

Who can I go to for advice?

Carer responsibilities

If you have carer responsibilities which affect your studies

Who can I go to for advice?

Faculty or admin problems

If you have are have any problems with faculty administration, or concerns about academic matters such as your courses, marks for an assessment item or exam, or review of a final grade for a coursework subject

Who can I go to for advice?
  • The UTS Students’ Association is an independent body that employs caseworkers who can provide confidential advice, advocacy and support to assist students with academic issues.

Key policy: Assessment of coursework subjects policy
 

Postgraduate research student matters

If you are a postgraduate student, and you have any concerns about your research degree including concerns about research conduct, concerns about intellectual property, and appeals against discontinuation of candidature

Who can I go to for advice?
  • The UTS Students’ Association is an independent body that employs caseworkers who can provide confidential advice, advocacy and support to assist students with academic appeals.
     

Misuse of university technology

If you are concerned about inappropriate use of technology at UTS, such as offensive comments or behaviour on the UTS email system or other UTS networking sites, or if you have concerns about corrupt conduct, fraud, theft at UTS or serious waste of resources

Who can I go to for advice?

Complaints about student or staff member behaviour

If you have concerns about students or staff behaving inappropriately in your faculty or in other places at university, or associated with university

Who can I go to for advice?
  • Staff in your faculty such as your course adviser, subject coordinator, Faculty Academic Liaison Officers, Head of School, Associate Dean (Teaching and Learning)
    Contact details for individuals and relevant student centres are listed on each faculty’s website
  • The counselling service can provide advice on complaints
  • The UTS Students’ Association is an independent body that employs caseworkers who can provide advice, advocacy and support to assist students with complaints.
     

Privacy

If you have concerns about staff or students breaching your privacy, or about inappropriate use of personal information about you, or inaccurate information held about you

Who can I go to for advice?

Key policies and resources
Privacy Vice-Chancellor's directive
Privacy Management Plan (PDF, 327kB)
 

Your right to information

For concerns about access to UTS information about you

Who can I go to for advice?
 

Discrimination and harassment

If you feel you are being treated unfairly or harassed because of your sex, pregnancy, race or ethno-religious background, marital or family status, age, sexual preference, transgender status or disability

Who can I go to for advice?

Key policies and resources
Equal opportunity and diversity policy
Policy on the prevention of harassment
Handling student complaints policy
 

Student misconduct

If you are involved in a misconduct matter (which can include plagiarism and other allegations of serious inappropriate behaviour) and need information and support

Who can I go to for advice?

Last resort for students with a complaint

If you have tried all other avenues to resolve a complaint about an administrative or academic matter

Who can I go to for advice?
UTS Student Ombuds can provide advice, assistance and may be able to investigate your concern
 
Key policies