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When things go wrong

Appeals and complaints

All UTS students have the right to:

  • appeal against certain administrative decisions taken by the University
  • lodge a complaint if they feel they have been wrongly treated by the University or its staff members.

Students should familiarise themselves with their rights and responsibilities as UTS students.

International students should also be aware of the implications of University decisions for their enrolment and student visa status. See more on cancellation or suspension below.

Appeals

An appeal is a formal opportunity for a student to have an academic or administrative decision reconsidered by the University. Appeals may be made regarding:

Fees

  • Refusal to grant a refund of tuition fees or deposit
  • Imposing a late fee for overdue tuition fees
  • Cancellation of enrolment for non-payment of fees

Appeals against fees decisions should be made by submitting an online enquiry through Ask UTS . You can view information about fees, including how to generate an eInvoice, payment methods, hardship and special circumstances in the payment information section.

Academic results and academic progress

You can find more information about the rules regarding appealing academic and progression decisions.

Student misconduct

Plagiarism matters are generally managed by the relevant Responsible Academic Officer within each faculty. All other student misconduct matters are managed centrally by the Director, Governance Support Unit.  In all cases, students will be informed of the appeal process if the allegation of student misconduct is proven.

More information about misconduct matters can be found at student misconduct.

Cancellation or suspension of enrolment

The University has the right to cancel or suspend your enrolment in some circumstances, including:

Visa status

If your enrolment is cancelled or suspended, the University must report this to the Department of Immigration and Border Protection (DIBP). To determine your visa status, you will need to contact DIBP (opens an external site).

If your enrolment is cancelled for failure to maintain satisfactory academic progress, you cannot be reported to DIBP until any external appeal processes have been exhausted.

Appealing against cancellation or suspension of enrolment

If the University indicates that it intends to cancel or suspend your enrolment, then you have the right to appeal. By law, you must be given 20 working days to lodge your appeal.

Note that you may not be permitted to enrol in classes while your appeal is being considered.

Further appeals

If your initial appeal is unsuccessful, you have the opportunity to appeal further if you believe that the appeal process was unfair or not conducted in accordance with UTS rules and policies. To do so, you should contact the UTS Student Ombud.

If you are unsatisfied with the findings of the Student Ombud, you are also entitled by law to lodge a complaint to the NSW Ombudsman (opens an external site). There is no cost for this service.

Complaints

Students have the right to lodge a formal complaint if they feel they have been unfairly treated by the University or its staff and they have been unable to resolve the grievance or dispute informally. Detailed advice on lodging a complaint can be found on the Equity and Diversity Unit website.

If you are unsatisfied with the resolution of your complaint, you should contact the Student Ombud.

If you are unsatisfied with the findings of the Student Ombud, you are also entitled by law to lodge a complaint to the NSW Ombudsman (opens an external site). There is no cost for this service.

Further information and advice

Further information and advice on lodging appeals and complaints can be obtained from these areas:

The UTS Students' Association is an organisation run by students, for students and is independent of the University. They employ professional advocacy officers who give free advice and assistance to students on a confidential basis.

Accessing any of the University's complaints and appeals processes does not remove your right to access independent legal remedies to solve disputes with the University.