Research Impact Enforcing labour standards: Addressing the exploitation of labour in the cleaning industry

The Challenge

You wouldn’t expect to find modern slavery in Australia; however, the cleaning industry - which employs over 120,000 people - is one of the most vulnerable and exploited sectors in the labour market. This is due to the highly competitive nature of cleaning contracts, resulting in profit margins so thin that there’s little room to meet workers legal entitlement to pay and conditions. 

With the aim of ending exploitation in property services and improving work standards, the Cleaning Accountability Framework (CAF) was established in 2013. This body brings together stakeholders (including business, union representation and the Fair Work Ombudsman) to provide a framework for best practice. In 2018, under an Australian Research Council Linkage grant, CAF joined forces with UTS to bring a multi-disciplinary approach to review the now widening scheme. A key aspect of this project was the work of UTS Business School Accounting Professor - David Bedford - to redevelop the CAF pricing tool.

Solution

Initially, research was undertaken by the UTS team to explore the best approach to implement better standards. This research identified that the top of the supply chain was the best place to start – with building owners either intrinsically wanting to do the right thing, or sensitive to the reputational risk of doing the wrong thing. Based on these findings, Professor Bedford redeveloped CAF’s pricing mechanism; increasing transparency for contracting parties to better understand the financial requirements for a contract to be sustainable. The tool was redesigned to provide benchmarks for the cost of cleaning various buildings based on the presence of different facilities – outlining the minimum wage and entitlement cleaners deserve.

Outcome and impact

The updated tool now flags for building owners whether a cheap contract may in fact be too cheap – signalling potential worker exploitation. In 2020 the pricing tool was implemented by CAF as a condition for certification, which has seen the tool successfully implemented by major property management firms and cleaning contractors in the retail and commercial sectors. 

The implementation of this pricing tool presents a wide range of benefits across the cleaning industry. Cleaners are now presented with more secure working conditions; contractors find themselves with a more stable market; and government regulators and unions have a way to measure compliance. The approach undertaken in this project highlights the potential for accounting practices to play a more active role in shaping how markets address modern slavery risks – with the tool applicable in other sectors (such as security, aged care and horticulture).